Team Lead Blood Operations Driver

Versiti•Manitowoc, WI

About The Position

The Team Lead Blood Operations Driver is accountable for delivering their own work and the work of assigned staff on time, providing direct coaching and oversight, and ensuring the quality of team deliverables. The role serves as a subject matter expert in phlebotomy, blood product collection, and compliance requirements. It supports customer-focused service, analyzes customer information, works collaboratively across teams and departments, monitors team progress, and proactively solves problems. The position operates a mobile drive vehicle and safely transports staff, supplies, and equipment to collection sites. It leads drive setup and donor collection activities, performs donor screening and phlebotomy, trains and mentors team members, monitors product integrity and quality, and supports donor service and rebooking. The role also operates and troubleshoots collection equipment, reviews work and quality results, investigates discrepancies, and escalates concerns to leadership. Versiti states that compensation and specific salary and benefits information are shared during the phone screening based on location and qualifications. Full-time regular employees are eligible for medical, dental, and vision plans; paid time off and holidays; short- and long-term disability; life insurance; a 7% dollar-for-dollar 401(k) match; voluntary programs; and discount programs.

Requirements

High school diploma or GED required.
Valid driver's license and prior driving experience required.
Demonstrated effective problem-solving and good judgment in selecting methods and techniques for obtaining solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work for productive workflow.
Flexibility to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
The posting lists 1–3 years and 4–6 years of experience ranges and states that the role typically requires a minimum of 5 years of job-related experience.
Understand and comply with applicable regulatory requirements and standard operating procedures.

Nice To Haves

Three or more years of phlebotomy experience is preferred.
A combination of a healthcare degree and certification is listed as preferred.

Responsibilities

Follow DOT guidelines when operating a full-size commercial van or ProMaster, and safely transport staff, supplies, and equipment.
Travel to other collection sites as business needs determine.
Prepare and set up collection sites, including technology systems and quality control, and plan for future site visits.
Lead the donor collection team, address issues raised by Donor Specialists, provide feedback, and follow through with team members and supervisors.
Provide excellent customer service to donors and build professional relationships with donors and sponsors.
Resolve customer issues with potential negative impact and inform the supervisor or manager.
Influence future blood drives through conversion rates, rebooking, sponsor leadership, and service recovery.
Train and mentor team members in all aspects of the role.
Perform donor screening, collect donor histories, and conduct mini-physicals.
Perform phlebotomy, including automation using Alyx and/or Trima.
Prepare and pack blood units for transport.
Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, prevent reactions, and mitigate situations.
Rebook donors for future appointments and facilitate the rebooking process.
Transport or carpool staff and, as needed, transport supplies and equipment; with a valid CLD, operate mobile drive buses.
Lead drive setup and create a safe environment for donors and staff while maintaining team safety awareness.
Achieve team automation goals, including recruiting and converting donors for automation.
Operate, troubleshoot, and perform routine maintenance on equipment.
Maintain product integrity and ensure correct identification of all donors.
Maintain departmental records as needed.
Participate in validation of new processes or equipment as needed.
Review daily work for accuracy, investigate potential discrepancies and unexpected results, and resolve them where appropriate.
Review quality results, escalate issues and concerns, and perform root cause analysis, review, and reporting with leadership.
Use SOS to troubleshoot.
Perform other duties reasonably within the scope of the job classification, as required or assigned.
Perform work in accordance with applicable regulatory and compliance requirements and standard operating policies and procedures.