Team Beauty Lead - Full Time

Belk•Moultrie, GA

16d•Onsite

About The Position

The Team Beauty Lead drives personal and department-wide results while building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach across multiple beauty brands. The Team Beauty Lead is expected to bring competitive drive and entrepreneurial confidence to a fast-paced commission environment. This is an hourly position with monthly bonus eligibility. The role leads associates in delivering excellent customer service, driving sales, achieving goals, and executing promotional events. It supports the team's product knowledge, selling skills, clienteling, onboarding, continued learning, merchandising, inventory accuracy, and adherence to asset protection and safety procedures. The Team Beauty Lead partners with store leaders on scheduling and adapts priorities to changing business needs.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that support team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Take ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions and special events.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding and continued learning by initiating teaching opportunities and enhancing selling skills.
Hold team meetings and one-on-one touch bases with Beauty Associates to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and product assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences, and accurately and efficiently execute omni processes in designated fulfillment areas.
Support merchandising, replenishment, recovery, and cleanliness to maintain daily visual merchandising and beauty hygiene standards in alignment with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing in a timely manner.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.