Taylor House Hospitality Staff - Flagstaff, AZ

Northern Arizona Healthcare•Flagstaff, AZ

About The Position

The Taylor House Hospitality Staff member manages all aspects of Taylor House operations, maintains occupancy and revenue standards, and is responsible for the safety of a building serving up to 68 registered guests. The role combines administrative work, guest services, housekeeping, and compliance and safety duties. Administrative responsibilities include screening customers through the security-office-approved public record search process, escalating booking concerns to management and security, processing payments, maintaining registration paperwork, managing lost and found, performing photocopying, faxing, and scanning, maintaining knowledge of software programs, appraisals, and modules, and submitting work orders. Guest services include performing reception and reservation duties, maintaining professional rapport with customers and colleagues, setting priorities to maintain workflow, responding promptly and clearly to customer needs, providing building and room tours, handling guest check-in and check-out and keys and phones, preparing rooms before guest arrivals, and addressing guest requests and concerns. Housekeeping duties include cleaning guest rooms, common areas, the manager’s apartment, kitchens, restrooms, and other facilities; doing laundry and changing linens; cleaning and disinfecting surfaces and appliances; removing garbage and recycling; restocking supplies; and reporting needed repairs. Staff divide room cleaning, laundry, and phone coverage. Graveyard-shift staff also accept calls, complete laundry, clean common areas and windows, assist customers, and refill supplies. The employee reports safety incidents promptly using the Midas/RDE tool, attends safety training, works safely and monitors the work environment, follows applicable regulations and company policies, maintains any required certifications or licenses, and completes mandatory company modules and job-specific training on time.

Requirements

High school diploma or GED.
Front-line customer service experience.
Hospitality experience.
Housekeeping experience.
Understanding of computers and competence using computers and basic software programs.

Nice To Haves

Bachelor’s degree in a related area or equivalent experience.

Responsibilities

Screen customers through the security-office-approved public record search process and raise booking concerns with management and security.
Process payments and maintain registration paperwork.
Manage lost and found; perform photocopying, faxing, and scanning; maintain knowledge of software programs, appraisals, and modules; and submit work orders.
Maintain professional rapport with customers and colleagues and set priorities to maintain workflow.
Perform reception and reservation duties and respond promptly and clearly to customer needs and requests.
Provide tours of the building and rooms; handle guest check-in and check-out, keys, and phones; and prepare guest rooms before check-in.
Address guest requests and concerns.
Perform housekeeping throughout the house, including guest rooms, common areas, the manager’s apartment, kitchens, and restrooms.
Clean and disinfect surfaces and appliances; vacuum, shampoo, sweep, and mop floors; polish furniture and lighting fixtures; and clean windows and doors.
Do laundry and change bed and bath linens; wash dishes and appliances; remove garbage and recycling; and restock supplies.
Divide room-cleaning, laundry, and phone-coverage duties among staff; graveyard-shift staff accept calls, complete laundry, clean common areas and windows, assist customers, and refill supplies.
Notify the manager of necessary repairs.
Report safety-related incidents promptly through the Midas/RDE tool, attend safety training, work safely, and monitor the work environment for safety issues.
Comply with applicable state and federal regulations, statutes, and company policies.
Keep any required certifications or licenses current and complete mandatory company modules and job-specific training within the specified time frame.