Taylor House Hospitality Staff, Relief - Flagstaff, AZ

Northern Arizona Healthcare•Flagstaff, AZ

About The Position

The Taylor House Hospitality Staff manages all aspects of Taylor House operations, maintains occupancy and revenue standards, and is responsible for the safety of a building serving up to 68 registered guests. This is a relief role scheduled on an as-needed basis. The role combines administrative work, guest services, housekeeping, and compliance and safety duties. Administrative responsibilities include processing payments, maintaining registration paperwork, managing lost and found, performing photocopying, faxing and scanning, maintaining knowledge of relevant software programs and modules, submitting work orders, and escalating concerns about bookings to management and security. Customers are screened through the security-office-approved public-record search process. Guest service duties include reception and reservations, responding to customer needs and requests, providing building and room tours, handling guest check-in and check-out, preparing rooms before check-in, and maintaining professional and consistent rapport with customers and colleagues. Housekeeping responsibilities cover guest rooms and common areas, including cleaning, laundry, linens, dishes, restrooms, floors, appliances and surfaces; removing trash and recycling; restocking supplies; and reporting necessary repairs. Staff on duty divide cleaning, laundry and phone coverage. Graveyard-shift staff also accept calls, assist customers, clean common areas and windows, and refill supplies. The employee must report safety-related incidents, attend safety training, work safely, monitor the work environment for possible safety issues, comply with applicable regulations and company policies, keep any required certifications or licenses current, and complete mandatory company modules and job-specific training.

Requirements

High school diploma or GED.
Front-line customer service experience.
Hospitality experience.
Housekeeping experience.
Understanding of computers and competence using computers and basic software programs.

Nice To Haves

Bachelor's degree in a related area or equivalent experience.

Responsibilities

Screen customers through the security-office-approved public-record search process and contact management and security about booking concerns.
Process payments and maintain registration paperwork.
Manage lost and found.
Perform photocopying, faxing and scanning; maintain knowledge of relevant software programs and modules; and submit work orders.
Perform reception and reservations duties and respond promptly to customer needs, including answering phones and handling requests.
Maintain professional rapport with customers and colleagues, set priorities, and communicate in an understandable and reliable manner.
Provide tours of the building and rooms; handle guest check-in and check-out, including guest keys and phones; and prepare guest rooms before check-in.
Address guest requests and concerns.
Perform touch-point cleaning and daily kitchen cleaning, including cleaning refrigerator drawers, microwaves and stovetops.
Sweep, vacuum, mop and shampoo floors and clean and maintain facilities and common areas.
Sanitize dishes; wash dishes, appliances, towels, bedspreads and linens; and perform daily laundry duties.
Clean and stock restrooms, disinfect surfaces and appliances, polish furniture and lighting fixtures, and clean and change bed and bath linens.
Empty trash twice during the shift and remove garbage and recycling.
Clean windows and doors, remove fingerprints, and maintain cleanliness in the manager's apartment.
Divide room cleaning, laundry and phone coverage with other on-duty employees.
On graveyard shifts, accept calls, complete laundry, clean common areas and windows, assist customers, and refill supplies.
Notify the manager of necessary repairs.
Report safety-related incidents in a timely manner through the Midas/RDE tool, attend safety training, work safely, and monitor the work environment for safety issues.
Comply with applicable state and federal regulations, statutes and company policies.
Keep any required certifications or licenses current and complete mandatory company modules and job-specific training on time.