Svc Delivery Processing Specialist

ADP • San Dimas, CA

1d

About The Position

The Tax Processing Specialist performs amended filing functions as assigned and meets the quality and production standards established for the role. The position responds to Agency, Payroll Center, and Client inquiries professionally and promptly, while monitoring established turnaround guidelines.

Typical duties include filing original and late original tax returns in accordance with Agency, Region, and Client requirements; researching and responding to client, agency, and payroll center inquiries; completing special projects; assisting with training; maintaining filing and research records and procedures; and communicating by telephone with internal and external groups. Other related duties may be assigned by management.

Requirements

• Thorough knowledge of research and filing procedures and resources.
• Thorough knowledge of the automated tax system.
• Strong analytical and mathematical skills.
• Ability to meet deadlines accurately.
• Strong organizational skills.
• Good written and verbal communication skills.
• Ability to work overtime during peak seasons.
• High school diploma.

Responsibilities

• File original and late original tax returns on time in accordance with Agency, Region, and Client requirements.
• Research client, agency, and payroll center inquiries and respond accurately, promptly, and professionally.
• Complete special projects as assigned by the supervisor.
• Assist with training new employees and procedures.
• Develop and update filing and research records and procedures.
• Communicate by telephone with internal and external areas.
• Perform other related duties as assigned by management.
• Perform amended filing functions as assigned.
• Meet established quality and production standards and monitor turnaround guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED