Svc Delivery Processing Specialist

ADP•San Dimas, CA

About The Position

ADP is hiring a Tax Processing Specialist to perform amended filing functions as assigned while meeting the quality and production standards established for the role. The specialist responds professionally and promptly to inquiries from agencies, Payroll Centers, and clients, and monitors established turnaround guidelines. The role includes filing original and late original tax returns according to agency, regional, and client requirements; researching and responding to inquiries; assisting with employee training; and maintaining filing and research records and procedures. The specialist may also complete supervisor-assigned projects and other related duties.

Requirements

Thorough knowledge of research and filing procedures and resources.
Thorough knowledge of the automated tax system.
Strong analytical and mathematical skills.
Ability to meet deadlines accurately.
Strong organizational skills.
Good written and verbal communication skills.
Ability to work overtime during peak seasons.
High school diploma.

Responsibilities

Perform amended filing functions as assigned while meeting established quality and production standards.
File original and late original tax returns on time in accordance with agency, regional, and client requirements.
Research client, agency, and Payroll Center inquiries and respond accurately, professionally, and promptly.
Monitor established turnaround guidelines.
Complete special projects as assigned by a supervisor.
Assist in training new employees and explaining procedures.
Develop and update filing and research records and procedures.
Make telephone contact with internal and external areas.
Perform other related duties as assigned by management.