Psych Emergency Svc Specialist

Parkview Health • Fort Wayne, IN

5d

About The Position

Responsible for answering HelpLine telephone inquiries and safely, efficiently, and promptly triaging callers presenting with psychiatric or substance abuse concerns to the appropriate level of care. Telephone functions include triaging patients to emergent, urgent, or routine care; coordinating admissions to inpatient and outpatient acute programs; scheduling urgent and ambulatory appointments; linking callers with appropriate community services; and maintaining a log of inquiry calls, including demographics, referral source, and disposition.

The specialist also provides face-to-face triage or tele-assessments for patients presenting with psychiatric or substance abuse concerns at Parkview Emergency Departments. The role coordinates patient screening, confers with other staff, and provides clinical information to physicians to support recommendations for level of care or outpatient referral. It also includes educating patients and families about community resources and how to access services while screening mental health needs and providing services.

Requirements

• Bachelor’s degree in a human services field.
• CPI certification required upon hire or within 3 months of employment.
• CPR certification required upon hire or within 3 months of employment.
• Two years of experience in the health care or social service field.
• Good verbal and written communication skills.
• Availability to work flexible hours and days of the week, including weekends and evenings.
• Ability to lift 50 pounds and participate in shared lifting of 100 pounds.

Nice To Haves

• Psychiatric hospital experience preferred.

Responsibilities

• Answer HelpLine telephone inquiries and triage callers to emergent, urgent, or routine care.
• Coordinate admissions to inpatient and outpatient acute programs.
• Schedule urgent and ambulatory appointments.
• Link callers with appropriate community services.
• Track inquiry calls, including demographics, referral source, and disposition.
• Provide face-to-face triage or tele-assessments for patients presenting with psychiatric or substance abuse concerns at Parkview Emergency Departments.
• Coordinate patient screening and confer with other staff.
• Provide clinical information to physicians to support recommendations for level of care or outpatient referral.
• Educate patients and families about community resources and how to access services while screening mental health needs and providing services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level