Tax Collections Specialist

Beaufort County•Beaufort County Tax Office, NC

3d•Onsite

About The Position

Provides customer service by telephone and in person; answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary; provides tax certifications to attorneys, lending institutions and taxpayers. Processes in-coming mail; sorts, distributes and keys in amounts; prepares out-going mail, posts and maintains records of postage due. Provides assistance to taxpayers, attorneys, real estate professionals, and the general public in researching records, and in providing general information on tax laws and policies. Checks deed requests for proof of payment and stamps for deed approval. Send out letters explaining various office actions. Enters returned mail into the database. Assures security of cash drawer; balances and counts drawer for daily close out. Performs a variety of clerical duties to support office functions including opening, sorting, and distributing mail; Assists coworkers with research and correspondence regarding delinquent collection methods; verifies employment and bank accounts; posts delinquent payments. Assists in other sections of the Tax Office. Performs related duties as required.

Requirements

Graduation from high school and customer service and office technology experience
Ability to learn North Carolina Machinery Act, County tax policies and procedures concerning listing, assessment, billing, and collection
Ability to compute figures rapidly and accurately
Ability to read tax maps
Ability to deal tactfully and courteously with the general public, in explaining laws, policies and procedures, and handling angry customers
Ability to establish and maintain effective working relationships with co-workers, supervisors, and county officials
Ability to operate calculators, computers and other assigned equipment with speed, accuracy, and skill
Ability to work with figures accurately and efficiently
Must be able to perform the basic life operational skills of stooping, reaching, lifting, fingering, grasping, and repetitive motions
Must be able to perform sedentary work, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects
Must possess the visual acuity to prepare and analyze data and figures, accounting, to operate a computer terminal, and extensive reading at distances close to the eyes
Valid North Carolina License required

Nice To Haves

An equivalent combination of training and experience

Responsibilities

Provides customer service by telephone and in person
Answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary
Provides tax certifications to attorneys, lending institutions and taxpayers
Processes in-coming mail; sorts, distributes and keys in amounts
Prepares out-going mail, posts and maintains records of postage due
Provides assistance to taxpayers, attorneys, real estate professionals, and the general public in researching records, and in providing general information on tax laws and policies
Checks deed requests for proof of payment and stamps for deed approval
Send out letters explaining various office actions
Enters returned mail into the database
Assures security of cash drawer; balances and counts drawer for daily close out
Performs a variety of clerical duties to support office functions including opening, sorting, and distributing mail
Assists coworkers with research and correspondence regarding delinquent collection methods
Verifies employment and bank accounts
Posts delinquent payments
Assists in other sections of the Tax Office
Performs related duties as required