Collections Tax Specialist I (REVENUE TAX SPECIALIST I)

State of Illinois•Springfield, MO

4d•Onsite

About The Position

The Illinois Department of Revenue is hiring thirty (30) Collections Tax Specialists I (Revenue Tax Specialists I) for their Springfield Collection Enforcement Division. In these positions, you will assist taxpayers and their representatives with delinquent tax issues via phone and in person, provide direction on how to comply with current Illinois tax laws, and be equipped with the tools to effectively communicate with taxpayers to bring them into compliance. This role is ideal for individuals who have completed the Revenue Tax Specialist Trainee period and have a desire to help others. The position offers steady hours and an exceptional benefits package, along with career and personal growth opportunities.

Requirements

Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training.
Requires knowledge, skill, and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
Medium work: lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Responsibilities

Confers by telephone, correspondence, and/or in person with taxpayers and/or their representatives to make demand for payment or filing of missing returns and/or debt.
Receives, reviews, and analyzes routine in-state and out-of-state accounts assigned by the tax system, referred from other enforcement programs or other state agencies, involving the various taxes administered by the Illinois Department of Revenue (IDOR), to determine the most appropriate collection action to secure delinquent tax returns, taxpayer compliance, and taxpayer debt in a cost-efficient manner, e.g., bank levy, wage levy, license revocations, etc.
Utilizes GenTax, or other PC systems, to access delinquent taxpayer cases while conferring by telephone, correspondence, and/or in person.
Prepares and prints remittance processing documents, when appropriate, and directs the liability to the proper account period.
Recommends various courses of action to taxpayers, higher level staff, and managers in order to resolve collection cases.
Serves as a member of a project team, performing a segment of studies during the development and testing of new procedures and/or automated systems.
Confers with supervisor relative to new or revisions in tax laws and other regulatory material.
Compiles and prepares a variety of weekly, monthly, and special management reports of work processed and pending.
Assists in processing the more difficult/complex tax account cases as part of an on-the-job learning process.
Performs other duties as required or assigned which are reasonable within the scope of duties enumerated above.