Collections Tax Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP
About The Position
The Illinois Department of Revenue is hiring thirty (30) Collections Tax Specialist Trainees (Revenue Tax Specialist Trainees) for their Springfield Collection Enforcement Division. In these positions, trainees will be instructed on how to assist taxpayers and their representatives with delinquent tax issues via phone and in person, learn current Illinois tax laws, and develop the skills to effectively communicate with taxpayers to bring them into compliance. This role offers steady hours and an exceptional benefits package, with opportunities for career and personal growth. The position requires a desire to learn and help others.
Requirements
- Completion of four years of college; OR four years of work experience providing tax-related support functions within a program area with the Illinois Department of Revenue.
- Must apply electronically through the illinois.jobs2web.com website.
- Must successfully complete a tax compliance and fingerprint-based background check.
- Ability to use and secure a state-issued mobile device (e.g., cellular phone, laptop computer, tablet).
Nice To Haves
- Qualifying state employees in the employee Upward Mobility Program (UMP) may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
- To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission.
Responsibilities
- Assist taxpayers and their representatives with delinquent tax issues on the phone and in person.
- Learn current Illinois tax laws, rules, and regulations.
- Effectively communicate with taxpayers to bring them into compliance.
- Collect delinquent tax liabilities and returns.
- Interpret tax laws.
- Adjust accounts.
- Register taxpayers.
- Compute penalty and interest.
- Perform other routine and recurring functions relative to tax collecting and processing of work.
- Complete classroom training including indoctrination and instructions in current Illinois State tax laws, rules and regulations, Program Area workflow and work procedures, collection techniques, including commonly used terminology, acronyms, and utilization of various tax-related forms and documents.
- Receive training in the performance of all phases of the manual and automated collection process, account adjustment and billing, taxpayer registration, and taxpayer information.
- Receive training related to communication skills, business writing, telephone and interpersonal competence skills.
Benefits
- 37 ½ hour work week
- Generous salary and benefits package
- Paid time off for vacation, sick, or personal leave
- Thirteen holidays
- Pension and other retirement benefits
- Tuition reimbursement
- Insurance eligibility on day one (medical, dental, vision, and life)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
