Tax Account Collections Technician

Commonwealth of Pennsylvania•Dauphin County, PA

4d•Hybrid

About The Position

Start a meaningful role as a Tax Account Collections Technician with the Bureau of Individual Taxes. In this position, you will help review tax accounts, support taxpayers, and ensure state tax laws are applied correctly. This role offers a solid path to learning, responsibility, and professional development. Join our team to support fair and accurate tax administration for people across Pennsylvania! DESCRIPTION OF WORK This position supports the review and correction of individual tax accounts to ensure compliance with Pennsylvania tax laws. Work involves helping to protect the Commonwealth's interests by analyzing tax decisions, resolving issues, and processing important account adjustments.

Requirements

Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or Three years of experience in the collection of taxes; or Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.
You must be able to perform essential job functions.
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

Examine individual tax accounts to ensure accuracy and compliance with laws and policies
Adjust accounts based on decisions from appeals boards and courts
Resolve tax issues while informing taxpayers of their appeal rights
Respond to internal and external stakeholders through clear written and verbal communication
Handle returned checks and apply related fees through online transactions
Prepare refund requests and adjustments based on written taxpayer inquiries