Tasting Room Attendant—Morning Shift (part time and full time available)

Smith Teamaker•Portland, OR

20d•$19 - $18•Onsite

About The Position

The Tasting Room Attendant is a frontline ambassador for Smith Teamaker, responsible for delivering a warm, knowledgeable guest experience and bringing the Smith culture to life. The role includes welcoming guests, providing product recommendations and tea education, preparing artisan beverages and food items, maintaining clean and inviting spaces, and following safety and service standards. Attendants also support retail operations and collaborate with coworkers to help ensure guests feel welcomed, cared for, and inspired. This position is in the airport Tasting Room on the morning shift. Shifts can start as early as 3 a.m.; employees must be available for some weekend shifts. Part-time and full-time schedules are available. Pay is $19 plus tips.

Requirements

Experience in customer service, café, retail, food service, or hospitality roles.
Strong communication skills and an authentic desire to engage with guests.
Ability to learn quickly and retain product and recipe knowledge.
Demonstrated reliability and professionalism in previous roles.
Ability to lift 25 lbs unassisted and remain on feet for extended periods.
Ability to follow verbal and written instructions accurately.
Valid Food Handler’s and OLCC certifications, or willingness to obtain them upon hire.
Enthusiasm for Smith Teamaker’s culture, mission, products, and guest experience.
Availability to work some weekend shifts.

Nice To Haves

Previous experience in beverage preparation, such as tea, coffee, café, or culinary work.
Familiarity with POS systems and basic cash-handling procedures.
Interest in tea education, artisan beverages, or specialty food and drink.
Experience in a fast-paced service environment with high guest interaction.

Responsibilities

Welcome guests warmly and provide customer-first service.
Recommend products, share tea education, and guide guests through the menu.
Provide information about local businesses, attractions, and neighborhood partners.
Answer guest questions about products and offerings.
Stay informed about promotions, product launches, and Tasting Room offerings.
Prepare handcrafted beverages and food according to specifications, recipes, preparation guidelines, and presentation standards.
Maintain proficiency in menu items and Tasting Room offerings.
Follow health, sanitation, safety, product-handling, storage, and temperature protocols.
Maintain valid Food Handler’s and relevant certifications.
Complete daily and weekly cleaning schedules.
Operate the POS system for transactions, returns, and exchanges.
Follow cash-handling procedures and stay informed about sales, promotions, and retail policies.
Work collaboratively and respectfully with coworkers and maintain a positive, solutions-oriented attitude.
Follow verbal and written directions accurately and with attention to detail.
Support occasional overtime, events, demonstrations, and short-notice needs.
Maintain punctuality, reliability, and a consistent weekly schedule.