Room Attendant (Full-Time)
About The Position
The Room Attendant cleans assigned guest rooms to meet the Resort’s established cleanliness standards. The role includes reporting deficiencies, responding to guest requests and complaints, and maintaining the confidentiality and security of guest rooms. The attendant works in the Resort Housekeeping department and reports to the Room Inspector, Supervisor, or Manager. This is a non-exempt, Grade 2 position requiring a gaming license. The position involves cleaning both vacated rooms and stay-over rooms after 9:30 a.m., transporting and securing a cart of supplies, amenities, and linens, and following the Resort’s procedures for cleaning. The Room Attendant also maintains equipment, handles lost and found items, reports damage or maintenance issues, and helps maintain a comfortable, clean, and safe environment. The job requires good overall physical and mental health and the ability to work in a fast-paced environment.
Requirements
- Knowledge of all aspects of cleaning.
- Efficiency and productivity in performing cleaning tasks.
- Dependable, reliable, and accountable.
- Meets the company’s guest service standards.
- Demonstrates teamwork and gets along well with co-workers.
- Demonstrates strong communication skills and a positive attitude.
- Follows company and departmental policies and procedures.
- Responds well to constructive criticism.
- Good overall physical and mental health and ability to work in a fast-paced environment.
- Ability to stand, sit, and walk for extended periods.
- Ability to lift up to 20 pounds.
- Ability to climb ladders and work in tight spaces.
- Ability to perform repetitive motions from cleaning and folding.
- Ability to crouch, crawl, and kneel.
- Ability to tolerate various scents, noises, and bright lights.
- Gaming license required.
Nice To Haves
- Ability to perform tasks without supervision.
- Flexibility and willingness to work as necessary.
- Ability to contribute as a team player and assist in other housekeeping areas.
- Ability to manage time well.
Responsibilities
- Use the correct cleaning chemical for designated surfaces in accordance with OSHA regulations and Resort requirements.
- Clean vacated guest rooms and stay-over rooms after 9:30 a.m.
- Transport a cart of cleaning supplies, amenities, and linens to assigned rooms and position it securely.
- Thoroughly clean room areas as described in the Policies and Procedure book.
- Keep cleaning equipment and tools in good working condition and report when repair parts are needed.
- Ensure the security of assigned guest rooms.
- Handle guest complaints according to the proper procedure to ensure guest satisfaction.
- Report damage or maintenance problems to the Manager or Room Inspector.
- Maintain a lost and found log, secure guest items in locked storage or a closet, and notify the Housekeeping Manager of found items.
- Maintain a comfortable, clean, and safe environment.
- Maintain a neat appearance and wear the uniform.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
