Targeted Case Manager
About The Position
This full-time, non-exempt position assesses client functioning and develops, prepares, and implements comprehensive Targeted Case Management Service Plans. The position serves children, transitional-age clients, adults, and seniors, with a focus on human and social service needs related to social determinants of health, including housing and vocational and educational goals. The case manager monitors services, develops resources, links clients to services, provides crisis intervention and advocacy, and works as an interdisciplinary team member. The role maintains accurate and timely records and paperwork, meets program standards and performance benchmarks, and participates in planning meetings. Primary hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., with a 30-minute lunch (37.5 hours per week), unless otherwise agreed upon. The position requires schedule flexibility for nontraditional hours, including evenings and weekends, an after-hours on-call rotation, outreach events, and other WCSI activities. The employee works in an unstructured, community-based environment, providing services where clients reside or need them, such as homes, community centers, places of worship, and treatment centers. The position must comply with applicable WCSI, county, state, and federal requirements.
Requirements
- Meet one of the following education and experience pathways: a bachelor's degree in a social-services-related field; an associate degree in Human Services or Social Science plus two years of direct contact experience with Behavioral Health clients and two years as a TCM Level 1 at WCSI; or a high school diploma, 12 semester credit hours in a specified or other social science field, two years of direct contact experience with mental health clients, and two years as a TCM Level 1 at WCSI.
- Strong interpersonal skills and effective oral and written communication skills.
- Valid Pennsylvania driver's license and proof of valid auto insurance.
- Act 34 Criminal Record, Act 33 Child Abuse, and FBI clearances.
- Availability and use of a personal vehicle for transportation to and from work appointments.
- Ability to perform duties in an unstructured work environment and adjust schedules for evening and weekend work, on-call rotation, outreach, and WCSI activities.
- Ability to operate a motor vehicle; sit, stand, walk, bend, and lift objects up to 10 pounds.
- Ability to use a computer, phone, fax, copier, and other essential office equipment.
- Ability to solve problems in urgent or emergency situations that may require immediate action.
- Compliance with WCSI random drug-screening requirements and monthly screenings of the PA Medicheck List, LEIE, and SAM.
Nice To Haves
- Previous case management experience is preferred.
Responsibilities
- Assess client needs using the Environmental Matrix, Strength Based Assessment, interviews, and reviews of clinical and social information.
- Develop, prepare, and implement comprehensive, strength-oriented service plans with measurable short- and long-term goals and outcomes.
- Conduct and document regular evaluations of client progress and provide face-to-face contact according to program requirements and client needs.
- Respond to urgent client needs during work hours and participate in a rotating system providing 24-hour access for urgent TCM client needs.
- Evaluate crisis situations and coordinate with supervisors, the county crisis team, and emergency services to arrange urgent psychiatric care when needed, while exploring alternatives to hospitalization.
- Monitor client services by reviewing cases, meeting with families and relevant providers and advocates, and attending team meetings.
- Participate in interdisciplinary and psychiatric treatment team meetings as required.
- Identify and coordinate natural supports and social services; investigate resources, maintain a current community resource directory, and assist clients with access and linkage.
- Advocate for clients by providing information, removing barriers, creating options, and resolving problems with natural, community, generic, and specialized services.
- Maintain TCM records and document client and collateral contacts; review charts for regulatory compliance and prepare for county and state audits.
- Complete paperwork and program materials efficiently, meet monthly performance expectations, and ensure services meet WCSI service standards and productivity benchmarks.
- Participate in community engagement and outreach, including at least two outreach events and/or WCSI activities annually, and represent the organization to community partners.
- Use a personal vehicle for travel to and from work appointments; do not transport clients in a personal vehicle.
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What This Job Offers
Job Type
Full-time
