Target Security Specialist

Target•Chapel Hill, NC

About The Position

The Target Security Specialist helps keep guests, team members, and the Target brand safe and secure while supporting profitable sales by mitigating shortage risks and preventing, investigating, and resolving theft and fraud. The role involves welcoming and assisting guests, maintaining safe and secure standards throughout the store and its exterior, responding to and documenting security incidents, and supporting crisis response, safety, and crowd management. Specialists use Target’s video surveillance and case-management systems, follow Asset Protection policies and leadership guidance, and work with team members on merchandise protection and shortage-reduction efforts. The position also includes providing a positive guest experience, maintaining a clean and safe store, and meeting physical and scheduling requirements including ladder use, apprehension in accordance with company policy, lifting or moving merchandise up to 40 pounds, and a flexible schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Meet any state or local licensure and other legal requirements related to the position.
Welcoming and helpful attitude toward guests and team members.
Ability to learn and adapt to current technology needs.
Effective communication skills.
Ability to work independently and as part of a team.
Ability to manage workload and prioritize tasks independently.
Ability to climb up and down ladders.
Ability to apprehend subjects in accordance with company policy.
Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 40 pounds.
Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

Welcome and engage guests and team members at the front of the store and on the sales floor, and help guests locate products in-store and online.
Assess and maintain safe and secure standards throughout the store, including exterior property.
Respond to and accurately document security incidents.
Use escalation tools appropriately to address guest issues and maintain a safe environment.
Conduct merchandise recoveries and provide apprehension support as needed, following Asset Protection policies, procedures, and leadership guidance.
Perform receipt checks for exposed high-dollar merchandise to help prevent theft and shortage at the front of the store.
Submit incident documentation in the system in accordance with Asset Protection policy and procedures.
Understand and appropriately use the video system.
Train team members on merchandise protection and audit execution.
Teach team members about operational shortage-focus opportunities as directed by Asset Protection leadership.
Execute shortage action plans established by Asset Protection leadership.
Model safe work practices and maintain a clean store.
Provide service and a shopping experience that meets guests’ needs.
Demonstrate ethical conduct, safety, and compliance, identify and correct hazards, and follow safety policies and best practices.
Perform other duties based on business needs.