Target Security Specialist

Target•San Jose, CA

About The Position

Target Security Specialists work within Assets Protection to help keep guests, team members, and the Target brand secure. The role supports profitable sales by mitigating shortage risks and preventing and resolving theft and fraud, while helping ensure products remain available to guests. Specialists build relationships with store leaders and public safety officials, including law enforcement. The role involves promoting a safe and secure environment throughout the store and its exterior, responding to and documenting security incidents, using de-escalation tactics, supporting theft recoveries and apprehensions in accordance with policy, conducting merchandise receipt checks, and using Target’s video surveillance and case management systems. Specialists also provide helpful guest service, support team members, and adapt to changing business needs. Target provides training for the role.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Meet any state or local licensure and other legal requirements related to the position.
Welcoming and helpful attitude toward guests and team members.
Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
Effective communication skills.
Ability to work independently and as part of a team.
Ability to manage workload and prioritize tasks independently.
Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
Ability to climb up and down ladders.
Ability to apprehend subjects in accordance with company policy.
Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise weighing up to 40 pounds without assistance.
Ability to work a flexible schedule, including nights, weekends, holidays, and peak shopping times; report for scheduled shifts and take required meal and rest breaks.
Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
Enjoy interacting with and helping guests and fellow team members.
Ability to thrive in a fast-moving, highly active, and physically demanding role requiring teamwork, flexibility, and creative problem solving.

Responsibilities

Create an easy, inspiring, and friendly guest experience by greeting guests, helping them find what they need or resolve issues, and thanking them after transactions.
Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude.
Adjust to business and guest needs to deliver a smooth guest experience.
Promote a physical security culture by assessing and maintaining safe and secure standards throughout the store, including exterior property.
Respond to security incidents and accurately document them in a timely manner.
Respond appropriately to guest issues to provide a safe and secure environment for team members and guests.
Use de-escalation tactics and resources when responding to security incidents.
Conduct merchandise theft recoveries and provide theft apprehension support as needed, adhering to Assets Protection policies.
Perform merchandise receipt checks at the front of the store to prevent theft and shortage, and recognize and communicate trends.
Submit appropriate documentation for incidents in the case management system in accordance with policy and procedures.
Understand and appropriately use Target’s video surveillance system.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with safety policies and training, and report hazards and correct them where possible.
Perform other duties based on business needs.