Talent Manager (Administrative & Customer Support)

Robert Half•Minnetonka, MN

16d

About The Position

Talent Managers work in a team environment and negotiate and develop business with new and current clients. They market Robert Half’s services by telephone, video, and in-person meetings with hiring managers and decision-makers in administrative and customer support departments. They recruit, interview, and match skilled administrative and customer support professionals with clients’ projects, contract assignments, and contract-to-full-time opportunities. They manage ongoing engagements to deliver outstanding customer service to clients and candidates, provide candidates with ongoing communication and career guidance, and participate in local trade association and networking events to increase Robert Half’s presence in the local business community. The position offers a typical salary range of $50,000 to $70,000, negotiable depending on experience and location, and eligibility for a bonus based on performance objectives.

Requirements

At least 2 years of business development experience in a metrics-driven environment.
At least 1 year of success developing new business in a multi-call, multi-decision-maker environment.
Prior success marketing to and closing top-level decision-makers at small or medium-sized businesses and cultivating mutually beneficial long-term relationships.
Working knowledge of a current Windows operating system, Microsoft Office Suite, and a contact management application such as Salesforce.
Knowledge of and familiarity with administrative and customer support department operations.
Positive attitude and an engaging, businesslike approach.

Nice To Haves

Bachelor’s degree preferred.
At least 1 year of administrative or customer support experience preferred.

Responsibilities

Negotiate and develop business with new and current clients.
Market Robert Half’s services through telephone, video, and in-person meetings with hiring managers and decision-makers.
Recruit, interview, and match administrative and customer support professionals with client projects, contract assignments, and contract-to-full-time opportunities.
Manage ongoing engagements and provide customer service to clients and candidates.
Maintain ongoing communication with candidates and provide career guidance.
Participate in local trade association and networking events to increase Robert Half’s presence in the local business community.

Benefits

Performance-based bonus.
Group health insurance benefits, including medical, vision, and dental.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption, surrogacy, and fertility assistance.
Paid parental leave of up to 6 weeks.
Short- and long-term disability insurance.
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated based on hours worked per week and years of service.
Up to 11 paid holidays per calendar year.
401(k) savings and investment plan or deferred compensation plan, if eligible.
Employer match of 100% on the first 3% of eligible employees’ contributions.
Training, client relationship management tools, and advanced technology.