Talent Management Systems Support Specialist - LMS

Texas Health Resources•Arlington, TX

9h•Hybrid

About The Position

The Talent Management Systems Support Specialist provides advanced technical expertise and support for Learning Management Systems (LMS) and related learning and development platforms. The role supports end users, investigates and resolves technical issues in partnership with the Talent Management Systems Administrator and relevant internal teams, and helps ensure learning content and assignments function properly. The specialist assists with learning delivery and reporting, including building and modifying assignment profiles, creating assessments, fulfilling course and class requests, recording attendance and completions, running reports, retrieving transcripts, and supporting training reconciliation. In coordination with the Talent Management Systems Administrator, the role also supports system release awareness, maintenance communications, application testing, and course library audits. This is a full-time, hybrid position for local Dallas–Fort Worth candidates, with remote opportunities and occasional onsite workdays based on department business needs. Work hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Bachelor's degree in education, instructional technologies, communication, a technology-related field, or another related field; alternatively, four years of related experience supporting corporate universities and/or technologies such as Learning Management Systems may be substituted for a degree.

Nice To Haves

One to three years of hands-on experience working with Learning Management Systems is strongly preferred.
One year of experience using cloud-based workflow automation platforms for incident and request management is preferred.

Responsibilities

Provide incident and request management support to LMS end users.
Partner with the Talent Management Systems Administrator and teams such as ITS, System Security, System Engineering, and ERP Solutions to investigate, troubleshoot, test, and resolve LMS technical issues.
Ensure content objects, course items, curricula, learning programs, quizzes, exams, surveys, and assignment profiles function properly and complete successfully.
Communicate with subject matter experts and training content owners about learning assignments.
Assist in creating LMS tip sheets, user guides, tutorials, and other support resources.
Provide detailed updates to leadership on issues affecting performance review cycles and initiatives.
Provide LMS functionality training to human resources partners.
Build and modify assignment profiles with the Learning Project Manager, Learning Architects, and subject matter experts or training content owners.
Assist with creating quizzes, exams, and surveys in the LMS.
Fulfill requests to build courses and classes for instructor-led training events.
Record training attendance and course completions in the LMS as requested.
Run ad hoc reports and schedule recurring learning report jobs as needed.
Retrieve user learning transcripts for audits, investigations, and hospital surveys.
Assist with end-of-year required training reconciliation processes.
Stay informed about system enhancement release schedules and their impact on LMS capabilities, in coordination with the Talent Management Systems Administrator.
Communicate maintenance downtime to the service desk and training content partners.
Participate in testing and validation of new or enhanced system applications as directed by the Talent Management Systems Administrator.
Conduct regular course item audits and course library cleanup.
Perform other relevant duties as assigned.