Talent Management Systems Support Specialist - LMS

Texas Health•Arlington, TX

14h•Hybrid

About The Position

This position provides advanced technical expertise and support for the business’s use of Learning Management Systems (LMS) and related learning and development platforms. The specialist supports end users, investigates and resolves technical issues, helps maintain learning content and assignments, provides training and support resources, and assists with learning delivery, reporting, and LMS administration. The role works in coordination with the Talent Management Systems Administrator and teams including ITS, System Security, System Engineering, and ERP Solutions.

Requirements

Bachelor’s degree in education, instructional technologies, communication, a technology-related field, or another related field; alternatively, four years of related experience supporting corporate universities and/or technologies such as Learning Management Systems in lieu of a degree.
One to three years of hands-on experience working with Learning Management Systems is strongly preferred.
One year of experience using cloud-based workflow automation platforms for incident and request management is preferred.

Nice To Haves

One to three years of hands-on experience working with Learning Management Systems.
One year of experience using cloud-based workflow automation platforms for incident and request management.

Responsibilities

Provide incident and request management support to LMS end users.
Partner with the Talent Management Systems Administrator and relevant teams to investigate, troubleshoot, test, and resolve LMS technical issues.
Ensure content objects, course items, curricula, learning programs, quizzes and exams, surveys, and assignment profiles function and complete successfully.
Communicate with subject matter experts and training content owners about learning assignments.
Help create LMS tip sheets, user guides, tutorials, and other support resources.
Provide detailed updates to leadership about issues affecting performance review cycles and initiatives.
Provide LMS functionality training sessions for human resources partners.
Build and modify assignment profiles in partnership with the Learning Project Manager, Learning Architects, and subject matter experts or training content owners.
Help create quizzes, exams, and surveys in the LMS.
Fulfill requests to build courses and classes for instructor-led training events.
Record training attendance and course completions in the LMS as requested.
Run ad hoc and recurring learning report jobs.
Pull user learning transcripts for audits, investigations, and hospital surveys.
Assist with end-of-year required training reconciliation.
Stay informed about system enhancement release schedules and their impact on LMS capabilities, in coordination with the Talent Management Systems Administrator.
Communicate maintenance downtime to the service desk and training content partners.
Participate in testing and validation of new or enhanced system applications as directed by the Talent Management Systems Administrator.
Conduct regular course item audits and course library cleanup.
Perform other relevant duties as assigned.