Talent Acquisition Supervisor PTS

Associated Students•Pomona, CA

3d•Hybrid

About The Position

Associated Students, Inc. (ASI) is a nonprofit auxiliary organization serving Cal Poly Pomona students through student engagement, leadership, employment, and Student Life programs and services. ASI employs approximately 500 part-time students and 60 full-time staff members. Its Human Resources department is restructuring into four units and is focused on improving systems, processes, outreach, and policies while supporting an inclusive, human-centered workplace and student experience. Reporting to the Talent Acquisition Manager, the Talent Acquisition Supervisor oversees the candidate experience area of Human Resources, supporting recruitment from application through onboarding. The role helps develop and manage a human-centered talent strategy, builds stakeholder relationships, and promotes an inclusive candidate experience through prompt, high-touch communication with candidates and hiring managers. The supervisor leads a team of eight Talent Acquisition Assistants, supports recruitment and onboarding operations, monitors compliance and process quality, and collaborates with organizational stakeholders on talent acquisition strategy, metrics, reporting, and continuous improvement. This is a part-time position scheduled for 15–20 hours per week, with shifts based on organizational operational needs. The position is hybrid-eligible depending on operational needs. Employment is open to eligible Cal Poly Pomona students who meet the stated work authorization, enrollment, and academic standing conditions. The position is designated sensitive and requires a satisfactory background check before employment.

Requirements

12 credit/units in Management and Human Resources (MHR), or equivalent.
6–12 months of customer service experience.
1–2 years of leadership experience.
6–12 months of recruitment, talent acquisition, or onboarding experience.
6–12 months of hands-on experience with an applicant tracking system (ATS) and a human resources information system (HRIS).
Ability to handle confidential information with patience, discretion, professional judgment, courtesy, and tact.
Knowledge of, or ability to develop, effective and efficient processes, procedures, and solutions.
Ability to plan and review varied activities and meet deadlines, while adjusting priorities as needed.
Knowledge of, or ability to quickly learn, CSU and ASI policies and procedures.
Effective oral and written communication with diverse students, staff, faculty, and community members, with an emphasis on customer service.
Interpersonal skills and ability to guide others collaboratively and maintain effective working relationships in a diverse, multicultural environment.
Technical fluency with standard office software, such as Microsoft Office Suite, and HR-related databases.
Ability to work with limited supervision, take initiative, and make sound decisions within established guidelines.
Ability to maintain confidentiality and a diplomatic, professional demeanor.
Must be an eligible Cal Poly Pomona student with legal authorization to work in the United States.
Student employees must meet the stated minimum enrollment requirements, maintain an overall and Cal Poly Pomona GPA of at least 2.0, and be in good academic standing; individuals enrolled only in Extended University are ineligible. Exceptions to unit-load requirements apply during summer and for students who have applied for graduation for the current term.
Must satisfactorily complete a background check, including a criminal records check, before beginning employment.
Must sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.
Must comply with the campus smoke- and tobacco-free environment policy.

Responsibilities

Support recruitment, supervision, training, development, performance management, and guidance for Talent Acquisition Assistants; set goals, prepare performance evaluations, and support cross-training for a collaborative team of eight.
Ensure assigned operations follow established policies, procedures, organizational goals, and human-centered HR standards.
Allocate and monitor team work, ensure it is completed accurately and on time, and guide area priorities.
Support candidate screening, inclusive interview teams, candidate selection in collaboration with hiring managers and teams, candidate-status communications, and daily onboarding support.
Help oversee onboarding and required documentation, including offers and onboarding paperwork, in compliance with applicable laws and regulations.
Improve the candidate journey from application through transition to onboarding, and help design and implement inclusive acquisition strategies.
Work with hiring managers to analyze current and future part-time staffing needs and acquisition timelines.
Use acquisition metrics such as time-to-fill, quality of hire, and source effectiveness to refine strategies and processes.
Support management of CSU’s student eligibility process and ensure required checks are completed.
Ensure background-check procedures are followed and communicate inconsistencies, discrepancies, or clearance issues to the Talent Acquisition Manager.
Assist with initial EDD compliance reporting and oversee the E-Verify process, compliance, records, and required communications.
Manage onboarding administration for incoming staff, ensure timely processing of new employee documentation, and transition employees to the employee experience team.
Analyze recruitment, onboarding, processes, and services for compliance and efficiency and recommend changes as needed.
Develop, document, and implement standard operating procedures and human-centered best practices for screening, candidate selection, onboarding, and the talent acquisition area.
Collaborate with stakeholders on talent acquisition dashboards and reports, historical records, activity oversight, area updates, process changes, and cross-unit initiatives.
Identify acquisition-related themes through data and present findings and recommendations.
Respond to general HR inquiries, issues, and discrepancies from employees, managers, and administrators as needed.
Provide exceptional customer service and maintain an inclusive environment for ASI staff, management, and candidates.
Stay current on screening, interviewing, onboarding, and legal compliance practices.
Model ASI’s core values, participate as an active learner, attend required ASI trainings and retreats, and perform other related duties as assigned.