Tag & Title Coordinator

AAA Mid-Atlantic • Timonium, MD

4d • $19 - $25 • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag & Title Coordinator for a retail location at 2223 York Road, Timonium, Maryland. The role processes driver’s license and vehicle registration applications, provides guidance on state-specific licensing and titling regulations, and leads and mentors title clerks to ensure accurate processing. The coordinator also prepares applications for submission, resolves rejected applications and errors, supports sales of AAA products, handles overflow Roadside Assistance calls, and provides backup cashiering and IDEMIA services when applicable.

The position has a 37.5-hour work week. Store hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m.; the store is closed Sundays. Starting base pay is $19.15 to $24.50 per hour, adjusted based on experience, location, and other job-related factors. The role is also eligible for incentive pay, with an average monthly payout of $162 to $580.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or the ability to obtain and maintain one within six months of employment.
• Ability to successfully complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings; ability to obtain any required membership or other license needed for the role.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior tag and title experience.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance on state-specific driver’s license, vehicle titling, and registration regulations and applications.
• Lead and mentor title clerks and oversee the accuracy of the title process.
• Assemble and prepare applications for submission to the state and/or Tag & Title Administration, meeting submission schedules.
• Manage, document, and research rejected applications and submission errors, and resolve discrepancies promptly.
• Upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak call volumes and provide timely, efficient service.
• Provide backup assistance with cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• Up to three weeks of paid time off during the first year; the benefits section also describes more than two weeks of PTO within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162 to $580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED