Tag & Title Coordinator

AAA Club Alliance • Timonium, MD

3d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag & Title Coordinator for its retail location at 2223 York Road, Timonium, Maryland. The role processes driver’s license and vehicle registration applications, provides guidance on state-specific licensing and titling regulations, and leads and mentors title clerks to ensure accurate processing. The coordinator prepares and submits applications to the state or Tag & Title Administration, researches and resolves rejected applications and errors, and meets submission schedules. The position also involves selling AAA products, responding to overflow Roadside Assistance calls, and providing backup support for cashiering and IDEMIA services when applicable.

The starting base compensation is $19.15–$24.50 per hour, with eligibility for incentive pay averaging $162–$580 per month. Store hours are Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m.; the work week is 37.5 hours, with no Sundays.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Effective written and oral communication skills.
• Computer skills and ability to navigate multiple websites and programs while multitasking in a fast-paced retail environment.
• Notary Public designation, or ability to obtain and maintain one within six months of employment.
• Ability to complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership or other license required to perform the essential functions of the position.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior tag and title experience.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance about state-specific driver’s license, vehicle titling, and registration regulations.
• Lead and mentor title clerks and oversee the accuracy of the title process.
• Assemble and prepare applications for submission to the state and/or Tag & Title Administration, meeting submission schedules.
• Manage, document, and research rejected applications and submission errors, and resolve discrepancies promptly.
• Consistently upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak volumes to provide timely and efficient service.
• Provide backup support for cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162–$580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED