Tag and Title Clerk

The Bancorp Bank, N.A.•Orlando, FL

4d•Onsite

About The Position

The Tag and Title Clerk processes and prepares tag and title documentation for The Bancorp’s Fleet Management Services department. The role manages new and renewal vehicle registrations, out-of-state title tracking, and Department of Motor Vehicles filings to keep fleet title records accurate, current, and compliant. It monitors outstanding title work, reports unresolved items, and coordinates with internal and external stakeholders to resolve issues efficiently. The position supports fleet title and registration operations by processing vehicle titles and registrations, maintaining title inventory and tracking systems, handling required regulatory documentation, and providing reporting to management. It also assists regional licensing and title teams, supports vendor relationships, cross-trains colleagues, and provides backup runner coverage as needed. Travel is required; its frequency has not been confirmed and should be validated with the hiring manager.

Requirements

High school diploma or an equivalent combination of experience.
Two years of experience in a clerical and/or accounting support role, including one year of automotive titling experience.
Obtain PAA Certification and Pennsylvania Notary credentials within three months of hire for Pennsylvania-based responsibilities.
Travel is required.

Nice To Haves

Valid driver's license with no more than two moving violations or at-fault accidents within the last three years.
Excellent verbal, written, and interpersonal communication skills.
Ability to work effectively in a team-fostered, multitasking environment.
Proficiency in Microsoft Office Suite, including Excel and Word.
Strong customer service skills.

Responsibilities

Prepare tag and title documents and verify associated costs for the Lease Finance Department.
Process incoming and outgoing Manufacturer's Statements of Origin and titles to meet daily deadlines.
Process new and renewal vehicle registrations in the state where each vehicle is titled.
Process title applications for retail sales and prepare titles for wholesale sales.
Manage the Fleet Management title inventory.
Submit legal transfer work accurately to the Department of Motor Vehicles.
Update and maintain the system used to verify and track out-of-state titles.
Administer the Electronic Lien and Title program for mandatory states.
Maintain PAA Certification and Pennsylvania Notary credentials for Pennsylvania-based responsibilities, obtaining each within three months of hire.
Compile and maintain a complete list of outstanding title work and report its status to management.
Provide management with a current list of outstanding titles by the monthly deadline.
Prepare a monthly report of funds not collected from wholesalers due to missing or incomplete title work.
Maintain a monthly list of customer tags and registrations to keep renewals current, and process the yearly renewal of dealer tags.
Develop working relationships with internal underwriting and risk teams, external third-party providers, and merchants.
Initiate and maintain vendor relationships, providing credit and risk solutions in accordance with applicable processes, procedures, and standards.
Assist Regional License and Title teams with tag and title requests.
Cross-train team members on title clerk responsibilities and direct the title runner's daily routine.
Perform backup runner activities as needed.
Perform other duties as assigned.