Tag and Title Coordinator

AAA Club Alliance • Warrington, PA

2d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag & Title Coordinator for its retail location at 865 Easton Road, Suite 100 Heritage Center, Warrington, PA 18976. The role processes driver’s license and vehicle registration applications, provides guidance on state-specific licensing and titling requirements, and leads and mentors title clerks to ensure accurate processing. Coordinators also support sales of AAA products, help customers with related services, and assist with overflow Roadside Assistance calls and backup cashiering and IDEMIA functions when applicable. The position has a 37.5-hour work week, with store hours Monday through Friday from 9 AM to 5:30 PM and Saturday from 9 AM to 3 PM; Sundays are not scheduled. Starting base compensation is $19.15–$24.50 per hour, with eligibility for incentive pay averaging $162–$580 per month.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or the ability to obtain and maintain one within six months of employment.
• Ability to complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership or other license required to perform the position’s essential functions.
• For Pennsylvania employees: Ability to complete On-Line Messenger (OLM) Certification testing within 90 days of receiving system authorization.
• For Pennsylvania employees: Ability to complete the Basic Agent Services Training course within two weeks of hire.
• For Pennsylvania employees: Ability to complete the Advance Agent Services Training course every two years.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior experience in tag and title work.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance on state-specific driver’s license, vehicle titling, and registration regulations and applications.
• Lead and mentor title clerks and oversee the accuracy of the title process.
• Assemble and prepare applications for submission to the state and/or Tag & Title Administration, meeting submission schedules.
• Manage, document, and research rejected applications and submission errors, and resolve discrepancies promptly.
• Consistently up-sell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
• Answer overflow Roadside Assistance calls during peak call volumes to ensure timely and efficient service.
• Provide backup assistance with cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Eligibility for incentive pay averaging $162–$580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED