Table Games Sup

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The Table Games Supervisor directly supervises the assigned pit area during their shift. The role monitors and enforces department and company policies and procedures, Internal Controls Policies and Procedures, and state regulations. The Supervisor fosters an environment that recognizes Team Members for providing Hometown Hospitality and delivering Fun. The position oversees gaming service activities, monitors play and game security, assists with payouts, and provides guidance and on-the-job training to Dealers. It also involves reporting shift activity and coordinating information with other shifts, handling guest and Team Member concerns, and ensuring staff conduct and appearance meet established standards. Team Members in this role must follow applicable laws, regulations, licensing requirements, training requirements, and internal controls. They are responsible for helping prevent minors from accessing gambling areas or prohibited products, knowing the property’s problem-gambling programs, and investigating and reporting exceptions, fraud, potential violations, and wrongdoing.

Requirements

Must be at least 21 years old.
Experience in table games operations and thorough knowledge of casino games.
Results-oriented, hands-on professional able to interact effectively with the public, staff, and colleagues.
High school diploma or equivalent required.
Excellent written and oral communication skills.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memos.
Ability to present information effectively and respond to questions from managers, staff, guests, and the public.
Working knowledge of Excel and Word required.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to operate a computer keyboard and telephone; review and understand player data and documentation; and observe guest play.
Ability to communicate effectively with guests and Team Members at all levels.
Ability to move around the pit efficiently to observe play at all tables and to coordinate or supervise others’ work.
Ability to stand and walk for extensive periods.
Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
Obtain required license(s) and attend required training.

Nice To Haves

Four-year college degree or university education preferred.
At least two years of experience in a comparable table games position or an equivalent combination of education and experience preferred.

Responsibilities

Mentor, coach, and advocate for Team Members and the company, and promote hospitality.
Oversee effective gaming service activities in the assigned area or pit.
Report daily shift activity and coordinate with other shifts, including customer activity and play, game drop, and unusual activity.
Assist in monitoring table payouts to ensure guests receive the proper amounts.
Monitor activity at assigned games and respond appropriately to suspicious or irregular activity.
Maintain game security and protect company assets.
Direct games in progress by monitoring activity and providing assistance and dealer correction.
Monitor player limits, special guests, gains and losses, and dealer performance.
Provide and monitor on-the-job training for Dealers.
Follow Team Member policies, including coaching, counseling, and progressive discipline to address performance.
Promote and demonstrate customer service consistent with department and company standards.
Communicate consistent, accurate, and timely information across shifts.
Handle guest concerns and requests and manage Team Member complaints or concerns.
Ensure staff behavior and appearance comply with established standards.
Maintain confidentiality of company information.
Perform duties safely and complete other duties assigned by management.
Attend required casino training, obtain required licenses, and perform duties in compliance with applicable laws and regulations.
Help ensure minors are not permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Know applicable ordinances, regulations, laws, policies, procedures, and the property’s problem-gambling programs.
Support effective written policies, procedures, and internal controls for regulatory compliance.
Investigate exceptions, fraud, and potential violations and report them to appropriate management; report known Team Member wrongdoing.