Director - Table Games

Bally's Chicago•Chicago, IL

7d•Onsite

About The Position

The Director - Table Games leads the pre-opening development and ongoing operation of Table Games and Poker. This includes department buildout, staffing, floor planning, system configuration, operational readiness, and implementing policies, procedures, and internal controls. The director works with Gaming Operations leadership, vendors, and internal stakeholders on opening preparations such as equipment installation and certification, floor design, game mix, and table limits. The role oversees daily performance, game spread optimization, poker tournaments, revenue initiatives, guest service, and departmental financial results. It establishes dealer training and service standards, develops and leads the team, and collaborates with resort partners on promotions, events, and loyalty experiences. The director also evaluates gaming products and operational improvements and works with Security, Surveillance, Compliance, and Audit to maintain regulatory compliance and the integrity of gaming operations. Work takes place in a climate-controlled office and on the casino floor. The role requires frequent interaction with guests, team members, and operational partners, and a flexible schedule that can include evenings, weekends, holidays, and other hours supporting a 24/7 operation. The target salary is $150,000. An additional benefit listed is $7 daily garage parking.

Requirements

Must be able to sit, stand, walk, bend, reach, and move throughout the casino and office environment for extended periods.
Must be able to occasionally lift, carry, push, or move up to 25 pounds.
Must have the mental acuity to analyze data, solve complex problems, make sound business decisions, and manage multiple priorities in a fast-paced environment.
Must be able to respond to operational issues, guest concerns, and business needs in a timely and professional manner.
Flexible schedule required, including evenings, weekends, holidays, and other hours as necessary to support a 24/7 operation.

Responsibilities

Lead pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
Coordinate opening preparations with Gaming Operations leadership, vendors, and internal stakeholders, including gaming equipment installation and certification, floor design, game mix strategy, and table limits.
Establish dealer training programs, service standards, and a high-performance culture delivering the Bally's guest experience.
Oversee Table Games and Poker operations, including daily performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
Analyze performance metrics and use data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
Evaluate and implement gaming products, technologies, and operational enhancements while maintaining vendor relationships.
Promote exceptional guest service through player development, guest engagement, issue resolution, and collaboration with resort partners.
Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams on promotions, special events, and loyalty-driven experiences.
Recruit, develop, and lead a high-performing team and foster integrity, accountability, inclusivity, engagement, and service excellence.
Oversee hiring, training, scheduling, performance management, succession planning, and employee development.
Manage departmental budgets, labor expenses, and financial performance, and provide strategic recommendations to executive leadership.
Ensure compliance with company policies, internal controls, and applicable gaming regulations, partnering with Security, Surveillance, Compliance, and Audit.