Director - Table Games

Casino and•Chicago, IL

About The Position

The Director - Table Games leads pre-opening Table Games and Poker activities and oversees ongoing operations. The role is responsible for building the department, preparing staffing and gaming areas, configuring systems, establishing operational readiness, and implementing policies, procedures, and internal controls. The Director works with Gaming Operations leadership, vendors, and internal partners to coordinate opening preparations, equipment installation and certification, floor design, game mix, and table limits. The position establishes dealer training programs and service standards, leads a high-performing team, and oversees daily Table Games and Poker performance, including game spread optimization, table limits, poker tournaments, and revenue initiatives. It uses operational and financial metrics to improve efficiency, guest satisfaction, and results, and evaluates new gaming products, technologies, and operating enhancements. The Director champions guest service and player development, partners with resort teams on promotions and loyalty experiences, and oversees hiring, training, scheduling, performance management, succession planning, and employee development. The role manages budgets, labor expenses, and financial performance; provides strategic recommendations to executive leadership; and ensures compliance with company policies, internal controls, and applicable gaming regulations in partnership with Security, Surveillance, Compliance, and Audit.

Requirements

Ability to sit, stand, walk, bend, reach, and move throughout the casino and office environment for extended periods.
Ability to occasionally lift, carry, push, or move up to 25 pounds.
Mental acuity to analyze data, solve complex problems, make sound business decisions, and manage multiple priorities in a fast-paced environment.
Ability to respond to operational issues, guest concerns, and business needs in a timely and professional manner.
Flexible schedule, including evenings, weekends, holidays, and other hours as necessary to support a 24/7 operation.

Responsibilities

Lead pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
Coordinate opening preparations with Gaming Operations leadership, vendors, and internal stakeholders, including equipment installation and certification, floor design, game mix strategy, and table limits.
Establish dealer training programs, service standards, and a high-performance culture.
Oversee daily Table Games and Poker operations, including performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
Analyze performance metrics and use data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
Evaluate and implement gaming products, technologies, and operational enhancements while maintaining vendor relationships.
Promote guest service through player development, guest engagement, issue resolution, and collaboration with resort partners.
Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams on promotions, special events, and loyalty-driven experiences.
Recruit, develop, and lead a team while fostering integrity, accountability, inclusivity, engagement, and service excellence.
Oversee hiring, training, scheduling, performance management, succession planning, and employee development.
Manage departmental budgets, labor expenses, and financial performance, and provide strategic recommendations to executive leadership.
Ensure compliance with company policies, internal controls, and applicable gaming regulations in partnership with Security, Surveillance, Compliance, and Audit teams.