Supv Table Games II
About The Position
The Table Games Supervisor II supervises an assigned group of table games, observes and evaluates dealer performance, and trains dealers on job expectations. The role monitors gaming activity, enforces policies, procedures, and gaming regulations, safeguards game integrity, evaluates guest play using the established rating system, and tracks game win/loss performance. The supervisor oversees game operations and team performance, responds to guest needs and disputes, provides operational updates to the Table Games Shift Manager, maintains records and reports, and supports a clean and safe work environment. California Responsible Beverage Service Training is required upon hire.
Requirements
- California Responsible Beverage Service Training is required upon hire.
Responsibilities
- Monitor dealers’ game operations, including correct payouts, Title 31 compliance, meeting guest expectations, proper game openings and closings, and accurate fills and credits.
- Maintain accurate ratings of guest play to provide useful data for marketing decisions.
- Monitor and coach dealers on game pace.
- Recommend table limits and manage card counters.
- Keep the Table Games Shift Manager informed of relevant gaming activity in the assigned area.
- Review job performance and provide timely feedback, including writing and delivering formal corrective action.
- Prioritize and assign tasks, set clear objectives and expectations for dealers, and ensure work is completed on time.
- Address inappropriate behavior and individual issues affecting the team.
- Communicate clearly and professionally in writing.
- Assist with front-line duties when necessary.
- Assist in training Table Games team members on their position expectations and responsibilities.
- Respond to dealer notifications of player’s club requests and promote player’s club cards to guests who do not have or are not using a card.
- Resolve guest disputes professionally and equitably, escalating unresolved matters to Table Games Management.
- Perform hourly headcounts and manage call outs.
- Issue comps to guests when appropriate.
- Process jackpots and issue tax documents in accordance with IRS regulations.
- Maintain required reports and logs accurately and completely.
- Pass relevant and critical information to relief team members before breaks or at shift end.
- Read and respond to emails daily.
- Maintain knowledge of and promote company services, guest promotions, and the players’ club program, and ensure the direct team is knowledgeable about them.
- Maintain a clean, safe, and hazard-free environment.
- Follow company and department policies, procedures, and standard operating guidelines.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
