Table Games Hybrid Floor Supervisor/Dealer - FT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

3d•Onsite

About The Position

This position provides superior service to internal and external guests while monitoring and controlling a pit area consisting of one or more table games. The role helps ensure customer-service standards are met and game integrity is maintained. The schedule includes three days per week working as a Floor Supervisor and two days per week working as a Table Games Dealer. The employee is expected to provide an enjoyable and entertaining guest experience, handle guest concerns appropriately, protect customer rewards and credit lines, and follow company, departmental, and regulatory policies. The employee must be proficient at dealing five games: Blackjack, Baccarat, and three additional games other than War. Knowledge of Craps and Roulette is preferred. After promotion, the employee must be able to deal and follow procedures for all available table games within 90 days. The work takes place in a hectic, fast-paced, often crowded and noisy casino environment, with possible exposure to secondhand smoke, excessive noise, and the general public. The role requires effective communication with guests in English and frequent standing, walking, hand use, reaching, talking, hearing, tasting or smelling, and lifting or moving up to 50 pounds. Candidates selected for employment must obtain gaming licensure through a background check before an offer is extended.

Requirements

Five years of table games experience.
Knowledge of all primary casino games and most secondary games, including Craps or Roulette.
Proficiency dealing Blackjack, Baccarat, and three additional games excluding War.
Ability to deal and follow policies and procedures for all available table games within 90 days of promotion.
Ability to communicate effectively with guests in English in connection with the position’s duties and responsibilities.
Ability to frequently stand, walk, use hands to handle or feel, reach, talk, hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to obtain gaming licensure, including completion of a background check with Seminole Gaming Compliance and Regulations.

Nice To Haves

Knowledge of Craps and Roulette is preferred.

Responsibilities

Provide a high level of customer service to maximize guest enjoyment and return play.
Monitor and control an area of a pit containing one or more games, ensuring customer-service standards and game integrity.
Know and follow policies and procedures for the specific table game being supervised.
Maintain a safe, professional, friendly, productive, and positive work environment.
Support Seminole Gaming’s culture and team philosophy throughout the property and serve as a role model for employees.
Promote positive public relations and create an enjoyable atmosphere for customers.
Resolve customer-related problems amicably in a fast-paced environment and report concerns beyond the employee’s authority.
Protect customers’ rewards and credit lines.
Comply with departmental and company policies, standard operating procedures, business ethics guidelines, and regulatory requirements.
Maintain confidentiality of trade secrets and proprietary information.
Deal five games proficiently: Blackjack, Baccarat, and three additional games excluding War.
Deal cards accurately and at the pace established by the supervisor or guests; take and pay bets accurately according to standards.
Within 90 days of promotion, be able to deal and follow procedures for all available table games.
Follow Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Promptly and discreetly notify management or the Ethics Hotline of observed illegal acts or internal ethics violations.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Perform other duties as assigned.