Table Games Dealer - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

3d•Onsite

About The Position

Responsibilities include but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.

Requirements

Must be proficient in Blackjack, and at least two of the following games: Craps, Roulette, Pai Gow/Baccarat.
Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment.
Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.
Must possess a certificate of completion from an accredited Gaming School or equivalent.
Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
You must be able to lift up to 50 pounds.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Preferred two (2) years’ experience as a Table Games dealer required

Responsibilities

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
As called upon, explains aspects of various games to gaming patrons.
Processes all cash and maintains proper handling and accounting for assigned property items.
Maintains familiarity with other gaming and entertainment/service activities for the guests, to provide information and correct answers to questions.
Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.