Table Games Dealer - Table Games Operations

Hard Rock Hotel & Casino Ottawa • Tejon, NM

1d • Onsite

About The Position

Under the direction of the Floor Supervisor, the Table Games Dealer is responsible for providing superior service to both internal and external customers. This role ensures the delivery of customer service standards while maintaining the integrity of the games. The incumbent will screen telephone calls and visitors, determining who can be redirected to subordinate management.

Requirements

• High School Diploma required.
• Strong interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.
• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Responsibilities

• Performs the functions of a Table Games Dealer on an assigned shift.
• Responsible for dealing an assigned game in accordance with established policy and procedures.
• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
• Able to verbalize all aspects of the game including answering questions in regard to other games and the property.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED