TG Asst. Shift Manager (37371)
About The Position
The Table Games Assistant Shift Manager assists in the day-to-day responsibilities of table games operations. This role requires adherence to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements. The Assistant Shift Manager monitors subordinate performance, ensures adherence to Casino policies and procedures, and oversees the integrity of Table Games activity. A strong working knowledge of Table Games is essential. Responsibilities include approving and overseeing count table inventory, facilitating chip replenishment, supervising card issuance, instructing personnel on table assignments, and ensuring compliance with federal currency reporting requirements. The role also involves handling minor guest complaints, assisting the Shift Manager with gaming operations, and providing excellent guest service. Compliance with all applicable ACRM and ACPS System of Internal Controls, Standard Operating Procedures, and Tribal Regulations is mandatory.
Requirements
- High school diploma or G.E.D.
- 2 years Table Games experience and/or equivalent combination of education and experience in card room operations, to include but be limited to experience as a Dealer and Floor Supervisor
- Must possess the ability to differentiate Cheque color and appropriate values of each
- Must be able to communicate in English
Nice To Haves
- Possesses good working knowledge and understanding of Table Games
- Can perform duties assigned by Shift Manager
Responsibilities
- Monitors the performance of subordinates, ensuring adherence to Casino policies and procedures
- Oversees and maintains integrity of Table Games activity
- Approves and oversees count table inventory at the beginning and end of shifts
- Facilitates replenishment of chips
- Supervises issuance of cards
- Instructs personnel on table assignment
- Ensures application and/or compliance of federal currency reporting requirements
- Handles minor guest complaints
- Assists Shift Manager with gaming operations
- Provides excellent guest service to both guest and internal clients
- Directly supervises the dealers
- Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws
- Planning, assigning, and directing work
- Giving input on performance appraisal
- Rewarding and disciplining employees per approved Casino policies
- Addressing complaints and resolving problems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
