SURVL ASST SHIFT MANAGER

Hollywood Casino at Kansas Speedway • Kansas City, KS

6d

About The Position

The Surveillance Assistant Shift Manager supervises staff and oversees the daily management of a designated shift in the Surveillance Department. The role supports operational goals and performance and profit objectives, helps manage staffing and labor costs, and may assist with departmental budgeting. It promotes customer service, safeguards company assets, and supports compliance with gaming regulations, internal controls, and company policies. The position also examines property, processes, and procedures; prepares and oversees incident reports; reviews financial reports; and may serve as a liaison with gaming regulators, law enforcement, and other agencies in the absence of the Surveillance Shift Manager/Manager and Director of Surveillance.

The role contributes to staff development, training, recognition, performance feedback, staffing recommendations, scheduling, and workflow management. Employees must qualify for licenses and permits required by applicable regulations. The job requires English reading and verbal communication skills, practical reasoning, and the ability to meet the described physical demands. The work environment typically has moderate noise and may include exposure to unrestricted secondhand tobacco smoke.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years of casino Surveillance experience, or an equivalent combination of education and experience.
• Thorough knowledge of casino operations, casino games, and casino cheating and embezzlement scams.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge and proficiency in Microsoft applications, including email, incident report data entry, and report writing.
• Ability to read and communicate verbally in English; written English communication may also be required.
• Ability to apply commonsense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to meet the physical demands of the role, including standing; handling objects, tools, or controls; reaching; talking and hearing; and lifting or moving items up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.

Responsibilities

• Supervise staff and manage the daily operations of a designated shift.
• Support, administer, and manage operational goals and monitor performance and profit objectives.
• Assist in creating efficient schedules while maintaining labor costs, staffing objectives, and coverage required by Gaming regulations.
• Assist with the departmental budget process, recommend budget actions, support budget initiatives, and report budget concerns to management.
• Promote and support customer service standards, ensure team members follow them, and address issues as they arise.
• Assist in enforcing gaming laws and regulations applicable to the Surveillance Department.
• Help ensure the integrity of daily operations and compliance with regulatory requirements, internal controls, and policies and procedures.
• Safeguard company assets.
• Submit appropriate reports regarding incidents, infractions, and violations.
• Examine and analyze the physical property, processes, and procedures to oversee and enforce compliance policies.
• Maintain constructive relationships with gaming regulators, public law enforcement, and other agencies as a Surveillance liaison when designated leaders are absent.
• Review financial reports to assess Surveillance operations, efficiency, and quality control.
• Conduct and supervise incident investigations and prepare related reports.
• Assist with attendance and time-record management.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, including interviewing and hiring, and scheduling actions to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED