Asst Manager-Retail

Cellco Partnership•San Francisco, CA

18h•Onsite

About The Position

The Assistant Manager leads and develops a retail sales team to meet sales targets and deliver exceptional customer experiences. The role supports customers by resolving issues and assisting with transactions, and helps sales specialists improve through training, coaching, feedback, and individualized development plans. The Assistant Manager also oversees store operations, including staffing, financial and sales reporting, cash management, compliance, inventory, store cleanliness, merchandising, and opening and closing activities. The position is based onsite at a defined location and is scheduled for 40 hours per week. Compensation includes a base rate of $26.20 per hour, with commission potential; the posting also describes annual base pay of $42,000–$55,000, commissions of up to $25,000, and additional commission potential for top performers. Compensation varies by geography, hours worked, and performance.

Requirements

An associate’s degree or at least two years of work experience.
At least three years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Negotiation and conflict negotiation skills, with the ability to build trust and influence others.
Strong written and oral communication skills.
Ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire and develop store teams and sales specialists while driving sales targets and financial results.
Create a superior in-store customer experience and promote wireless products and services.
Resolve customer issues and assist with customer transactions.
Train, coach, and provide feedback to team members.
Identify sales-skill gaps and create and implement development plans to meet or exceed individual sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance requirements.
Open Facilities, Network, or IT trouble tickets as needed to maintain store functionality and uptime.
Monitor inventory, restock products, maintain device security, and keep the store clean.
Manage store merchandising and planogram compliance.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included all-inclusive domestic and international travel and gifts.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 vacation days per year, increasing with additional service.
Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.