Asst Manager-Retail

Cellco Partnership•Los Angeles, CA

2d•Onsite

About The Position

The Assistant Manager inspires and develops a retail sales team to meet sales targets and deliver exceptional customer experiences. The role supports customers with transactions and issue resolution, coaches sales specialists, and manages store operations, inventory, merchandising, and opening and closing activities. This is an onsite, worksite-based position with 40 scheduled hours per week. The position is commission-based, with a stated base-pay range of $42,000 to $55,000 annually plus potential commission; the posting also gives a starting base pay rate of $23.32 per hour for the location listed on the requisition. Compensation varies by geography, hours worked, and performance.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Fluency in English and Spanish.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
Ability to lead collaboratively, inspire team members, engage customers, drive results, use good judgment, and provide developmental feedback.
Ability to manage multiple priorities while attending to details and people.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Skill in negotiation and conflict negotiation, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach team members to deliver an exceptional customer experience.
Resolve customer issues and assist with customer transactions.
Identify selling-skill gaps and create and implement development plans to help employees meet and exceed sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
Manage store merchandising and planogram compliance according to company expectations.
Complete store opening and closing activities.
Drive sales targets and support store financial goals.

Benefits

Medical, dental, and vision insurance.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions.
Five weeks of paid time off, including vacation, holidays, and personal days.
Paid parental leave: eight weeks for eligible new parents, potentially up to 16 weeks for the birthing parent when paired with short-term disability.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services, plus additional employee discounts.
Sales recognition programs and incentives.
Bilingual speakers in eligible locations may receive an additional $3,000 annually after passing a language assessment.
Short- and long-term disability coverage, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 vacation days per year, increasing with service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.