Asst Manager-Retail

Cellco Partnership • Fort Wayne, IN

1d • Onsite

About The Position

The Assistant Manager-Retail inspires a sales team and creates exceptional customer experiences in a Verizon retail store. The role develops sales specialists, drives sales targets and merchandising standards, and helps customers select wireless products and services. The assistant manager leads by resolving customer issues, assisting with transactions, coaching and training employees, and developing plans to improve individual sales performance. They also oversee store operations, inventory, merchandising, security, cleanliness, and opening and closing activities. This onsite position is scheduled for 40 hours per week and requires evening, weekend, and holiday availability, as well as additional shifts when needed, typically during summer, November through December, or peak vacation periods. Compensation includes an annual base range of $42,000 to $55,000, with the opportunity to earn up to $25,000 annually in commissions when the team reaches sales goals; top performers may earn an additional $3,000 in commission payouts. Compensation varies by geography, hours worked, and performance.

Requirements

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
• Confident leadership, collaboration, and ability to achieve results.
• Ability to inspire team members and engage with customers.
• Ability to drive results, exercise good judgment, and provide feedback that supports team development.
• Ability to manage multiple priorities while attending to detail and individual needs.

Nice To Haves

• Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
• Demonstrated negotiation and conflict negotiation skills, with the ability to build trust and act as an influencer.
• Strong written and oral communication skills.
• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

• Inspire and develop store teams and sales specialists to deliver exceptional customer experiences.
• Drive sales targets, financial results, and store merchandising standards.
• Resolve customer issues and assist with customer transactions.
• Train and coach team members to deliver an exceptional customer experience.
• Identify sales skill gaps and implement development plans to meet or exceed individual metrics and assigned quotas.
• Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance requirements.
• Open Facilities, Network, or IT trouble tickets as needed to maintain store uptime and functionality.
• Monitor inventory, restock products, maintain device security, and keep the store clean.
• Manage store merchandising and planogram compliance according to company expectations.
• Complete store opening and closing activities.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs, which have previously awarded top performers with all-inclusive domestic and international travel, gifts, and other incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Award-winning training programs and a culture of learning.
• Short- and long-term disability benefits.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• New hires receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree