F&B ASST SHIFT MANAGER

Argosy Casino Alton • Alton, IL

10h • $45,000 - $48,500

About The Position

The F&B Assistant Shift Manager is responsible for the day-to-day operations of Food & Beverage outlets and supervises staff while managing a designated shift. The role supports operational goals and performance and profit objectives, guest satisfaction, department budgets, cost control, sanitation, regulatory compliance, and customer service standards. It also assists the Food & Beverage Assistant Director with administrative duties and carries out supervisory responsibilities, including hiring, scheduling, training, directing, evaluating, and addressing employee concerns.

Requirements

• Preferred associate degree and three years of experience in restaurant supervision, or an equivalent combination of education and experience.
• Proven skills managing high-volume, casual, full-service dining establishments.
• Good interpersonal and leadership skills.
• Knowledge of computers, including Microsoft Office Suite.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customer or employee groups.
• Ability to perform basic arithmetic and compute rates, ratios, percentages, and interpret bar graphs.
• Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
• Must qualify for licenses and permits required by federal, state, and local regulations.
• Must obtain and maintain TIPS certification.
• Able to meet the physical demands of regularly walking, stooping, kneeling or crouching; frequent hand use, reaching, climbing or balancing, and talking or hearing; and occasionally carrying, pushing, or pulling up to 50 pounds.

Nice To Haves

• Culinary background.
• Familiarity with Micros.

Responsibilities

• Deliver timely, knowledgeable guest service in accordance with Penn service standards, resolve guest problems, and invite guests back.
• Oversee the day-to-day operations of Food & Beverage outlets and supervise staff during a designated shift.
• Support operational goals and monitor performance and profit objectives.
• Coordinate scheduling and raise scheduling concerns with upper management while considering guest satisfaction.
• Assist with the department budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to upper management.
• Ensure customer service standards are followed and address service issues; support achievement of department customer service goals.
• Know and enforce gaming laws and regulations applicable to the Food & Beverage Department.
• Ensure food-service procedures are followed and inspect menu items for customer satisfaction.
• Assist department management with sanitation measures and pleasant guest service.
• Monitor pars and inventory to help maintain cost-control procedures.
• Assist the Food & Beverage Assistant Director with assigned administrative duties.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Conduct supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree