F&B Manager

TEAM SAN JOSE•San Jose, CA

8h•$70,000 - $80,000

About The Position

The Food and Beverage Manager oversees food and beverage operations within budget and in accordance with Team San Jose service standards. The role ensures that Banquet and Concessions Supervisors and Captains perform their duties to the quality standards established by the Director of Food & Beverage. The manager directs service functions across banquets and receptions, concessions, and Food and Beverage departments, and may oversee off-site functions. The role also manages budgets, labor and merchandise costs, service quality, staffing, training, inventory, equipment, safety, and workforce development while working with culinary, Human Resources, and other internal and external partners.

Requirements

At least 3 years of food and beverage leadership experience in the hospitality industry.
Experience working in a unionized environment.
RBS certification.
Certification in food safety and sanitation.
Excellent interpersonal and time-management skills.
Ability to work effectively with minimal supervision.
Exceptional management capabilities.
Ability to work well under pressure and deliver good results.
Fluency with productivity software such as MS Word and Excel.
Excellent knowledge of human resources policies and procedures.
Broad knowledge of basic foodservice accounting principles.
Knowledge of industry-standard cost-control procedures.
Experience managing personnel governed by Collective Bargaining Agreements and achieving organizational results in accordance with the agreements.
Ability to work varying schedules to reflect the business needs of the convention center and theaters.
Ability to perform essential functions in confined areas.
Ability to grasp, lift, and carry 50 pounds; lift, stand, stoop, and reach to perform essential duties.
Ability to perform duties in a stressful environment.
ServeSafe certification.

Nice To Haves

Associate’s or Bachelor’s degree in foodservice or hospitality management preferred.
English/Spanish bilingual ability preferred.

Responsibilities

Achieve budgeted front- and back-of-house labor and merchandise cost percentages.
Plan and direct service functions for banquets and receptions, concessions, and Food and Beverage departments; this may include oversight of off-site functions.
Maintain and improve service quality standards to pursue best-in-class status among the nation’s convention centers.
Approve staff-to-guest ratios for dining functions.
Approve points of sale and schedules for Food and Beverage departments.
Document and implement training programs for Food and Beverage service personnel.
Work closely with the culinary department to execute events.
Verify portion sizes, service standards, and speed of service across Food and Beverage departments.
Ensure safe and legal service of alcoholic beverages.
Maintain appropriate inventory levels and equipment and supplies in working condition.
Manage short-term and long-range plans and budgets based on organizational goals and growth objectives.
Create and implement Standard Operating Procedures.
Implement effective controls for Food and Beverage, labor, and equipment, and comply with EBMS and labor control systems.
Develop and promote effective relationships with Team San Jose’s internal and external customers and clients.
Identify employee development needs and succession plans, and ensure training and coaching are provided as needed.
Work with the Safety Manager to implement employee safety training and reduce work-related accidents.
Work with Human Resources to attract, retain, and develop talent.
Work with Human Resources on matters related to the Collective Bargaining Agreement.
Exceed organizational expectations.
Hold team members accountable to Team San Jose uniform and appearance policies.