TG Floor Supervisor

Agua Caliente Casinos•Rancho Mirage, CA

2d•Onsite

About The Position

The TG Floor Supervisor assists with the daily responsibilities of table games operations and helps maintain the integrity of table games activity. The role monitors subordinate performance, supports compliance with casino policies and federal currency reporting requirements, and assists the Shift Manager with gaming operations. The supervisor directly supervises dealers and performs related duties as assigned by the Shift Manager. The position requires gaming experience and working knowledge of table games. It is located at Agua Caliente Rancho Mirage in Rancho Mirage, California, and is full time. The work is typically based in an office environment but may take place in the casino, where noise can increase and the employee must work in a smoke-filled environment.

Requirements

High school diploma or GED, and 2 years of related experience and/or training; alternatively, an equivalent combination of education and experience in card room operations, including experience as a dealer and/or Floor Supervisor.
Gaming experience is required.
Working knowledge and understanding of table games.
Ability to differentiate cheque colors and their appropriate values.
Ability to communicate in English.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to stand, move, and work throughout the office area and properties, including walking up to 1 mile, climbing stairs, and sitting at a desk or workstation for the duration of the shift.
Ability to work in a smoke-filled environment.
Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and a multi-line telephone.

Responsibilities

Adhere to all aspects of the Anti-Money Laundering Program and its regulations, including Title 31 cash transactions, suspicious activity reporting, and customer identification requirements.
Monitor subordinate performance and ensure adherence to casino policies and procedures.
Oversee and maintain the integrity of table games activity.
Approve and oversee count table inventory at the beginning and end of shifts.
Facilitate replenishment of chips.
Supervise issuance of cards.
Instruct personnel on table assignments.
Ensure application of and/or compliance with federal currency reporting requirements.
Handle minor guest complaints.
Assist the Shift Manager with gaming operations and perform duties assigned by the Shift Manager.
Directly supervise dealers, including planning, assigning, and directing work; providing input on performance appraisals; rewarding and disciplining employees under approved casino policies; and addressing complaints and resolving problems.