TG Floor Supervisor (37445)

Agua Caliente Casinos•Rancho Mirage, CA

About The Position

The TG Floor Supervisor assists with the daily responsibilities of table games operations and helps maintain the integrity of table games activity. The role supervises dealers, monitors adherence to casino policies and procedures, and assists the Shift Manager with gaming operations. The position requires compliance with the Anti-Money Laundering Program and applicable federal currency reporting requirements.

Requirements

High school diploma or GED, plus 2 years of related experience and/or training, or an equivalent combination of education and experience in card room operations.
Card room experience must include experience as a dealer and/or Floor Supervisor.
Good working knowledge and understanding of Table Games.
Ability to distinguish cheque colors and their appropriate values.
Ability to communicate in English.
Ability to stand, move, and work throughout the office area and properties; walk up to 1 mile; climb stairs; and sit at a desk or workstation for the duration of the shift.
Ability to work in a smoke-filled environment.
Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 lbs. intermittently.
Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Monitor subordinates’ performance and ensure adherence to casino policies and procedures.
Oversee and maintain the integrity of Table Games activity.
Approve and oversee count table inventory at the beginning and end of shifts.
Facilitate replenishment of chips.
Supervise issuance of cards.
Instruct personnel on table assignments.
Ensure compliance with federal currency reporting requirements.
Handle minor guest complaints.
Assist the Shift Manager with gaming operations and perform duties assigned by the Shift Manager.
Adhere to the Anti-Money Laundering Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.
Directly supervise dealers, including planning, assigning, and directing work; providing input on performance appraisals; rewarding and disciplining employees under approved casino policies; and addressing complaints and resolving problems.