Systems Support Technician

Christie Digital Systems Inc.•Kitchener, ON

19h•CA$58,000 - CA$63,000•Onsite

About The Position

We're looking for a technology support professional who will build / configure / install / deploy and support client systems and network/business applications in support of Christie employees’ business requirements. Christie® creates award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

Requirements

Diploma in Computer Networking Systems or related education.
1 – 3 years of related experience working in an IT Help Desk environment.
Basic level understanding of computer hardware.
Basic understanding of Ethernet TCP/IP networking.
Good customer service skills.
Good task management skills, able to work efficiently and produce a lot of work.
Foundational technical knowledge of current Microsoft Windows client operating systems.
Willingness and ability to follow documented processes and procedures in detail.

Nice To Haves

Previous work experience in a fast-paced high-tech business environment.
Experience with a ticketing system
A good understanding of Microsoft Teams
Knowledge in AD, basic understanding of network support
Microsoft/A+/Network+ certification

Responsibilities

Support Christie employees in the use of client systems and network applications.
Build/Configure/Deploy client systems (laptops and PCs and the occasional MacOS)
Repair of end-user computers and devices.
Support of client operating systems and local applications.
Assist / Train employees on the use of Christie’s online Business applications.
Perform equipment relocation and setup for inner office moves
Create and terminate accounts as needed in various Business applications.
Ship new and repaired client systems to remote employees
Perform remote tech support for remote user community as required.
Document processes for team members or user community as required.
Document all work performed, and as directed in BTS work order database.
Manual and Administrative work that can be assigned at any time:
Pack and unpack hardware/software for shipping and receiving
Track/document movement of hardware and software as assigned.
Physically remove clutter, organize, relocate, and clean BTS workspace and equipment as required.
Relocate, Assemble, Disassemble, or Mount equipment as required