Systems Support Technician I
MP Materials Corp.•Mountain Pass, CA
•$26 - $31•Hybrid
About The Position
We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mine, located in Mountain Pass, CA. This role will also need to provide remote and on-site support for other MP Materials locations.
Requirements
- Associate degree in computer science or combination of certification and 2+ years related experience.
- Extensive experience with PC hardware set up and installation.
- Extensive knowledge of Microsoft Windows operating system
- Familiarity with Microsoft PowerShell
- Experience configuring, managing and troubleshooting Apple iOS devices.
- Familiarity with Active Directory and Office365 user and permissions management
- Understanding of Virtual Private Networks
- Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
- Strong problem-solving skills and attention to detail
- Excellent customer service, written and verbal communication skills.
- Self-directed and highly motivated
Nice To Haves
- 1-3 years of IT Support experience (Desktop, PC Tech)
Responsibilities
- Installation of Windows Operating Systems, including PC imaging and deployment
- Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
- Update and maintain inventory and I.T. documentation.
- Perform technical environment reviews.
- Configure, support, and troubleshoot Apple iOS mobile devices.
- Create tickets using ticketing procedures and follow escalation procedures.
- Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
- Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
- Ticket follow up and quality assurance.
- Night and weekend support coverage and project work as necessary
- Escalate tasks to senior support team members.
- Other tasks as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
