Systems Support Technician

WESTFALIA TECHNOLOGIES INC•York, PA

3d•Hybrid

About The Position

Westfalia Technologies is seeking a motivated, customer-focused Systems Support Technician to provide field service, installation, commissioning, and technical support for automated material handling and control systems. The role focuses on troubleshooting PLC-based controls, supporting customers on-site and remotely, and helping ensure equipment operates safely and efficiently. The technician works with Engineering, Sales, customers, and internal teams to resolve technical issues and maintain system performance. Candidates must reside in Maryland or Pennsylvania within a reasonable commuting distance of the York, Pennsylvania office and be available to work on-site two to three days per week. The role involves travel up to 30% of the time, primarily to customer sites. The department has a shared on-call rotation that includes after-hours and weekend availability for customer support. Candidates must be authorized to work in the United States without current or future sponsorship. Westfalia Technologies describes its culture as focused on progression and flexibility. The company offers competitive salary, medical, dental, and vision coverage, 401(k) and matching options, educational assistance reimbursement, a wellness program, healthy living reimbursement, paid parental leave, and other benefits. The company provides equal employment opportunities without regard to protected characteristics or status.

Requirements

Strong troubleshooting skills for industrial control and automation systems.
Proficiency with Rockwell/Allen-Bradley PLCs and HMIs, including Logix500, Logix5000, PanelView, and FactoryTalk View, and with Siemens TIA Portal.
Understanding of DeviceNet, Industrial Ethernet, and industrial communication networks.
Knowledge of industrial electrical components, sensors such as photoeyes and proximity switches, and NEC standards.
Ability to interpret control system designs and perform electrical and mechanical troubleshooting.
Familiarity with material handling, packaging, or automation equipment.
Ability to work safely in washdown and industrial environments.
Strong verbal and written communication skills.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Safety-focused mindset and work practices.
Associate’s or Bachelor’s degree in Electrical Engineering, Mechatronics, or a related field, or equivalent hands-on experience.
1–3 years of experience in industrial controls, automation, or electro-mechanical troubleshooting.
Ability to remain stationary for extended periods and move throughout industrial facilities.
Ability to ascend and descend fixed vertical ladders up to 135 feet.
Frequent stooping, kneeling, crouching, and crawling around machinery for inspection and maintenance.
Ability to visually inspect equipment in low-light environments and communicate clearly during active equipment operation.
Fit for air travel and legally eligible to rent and operate a rental vehicle through the company’s corporate account, in compliance with rental agency policies and insurance requirements.
Reside in Maryland or Pennsylvania within a reasonable commuting distance of the office and be available to work on-site two to three days per week.
Be available and responsive during assigned on-call periods, including after regular business hours and on weekends.
Travel up to 30% of the time, primarily to customer sites.
Be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Experience with field service, technical support, or industrial maintenance.

Responsibilities

Perform testing, troubleshooting, and diagnostics of PLC-based control systems at customer sites.
Debug, modify, and document PLC and HMI programs for material handling equipment.
Provide on-site and remote technical support, including participation in an on-call rotation for emergency customer assistance.
Conduct control system inspections, verification, and validation during service and support visits.
Support preventative maintenance, troubleshooting, and repair of S/RMs, conveyors, palletizers, and robotic systems.
Coordinate with Engineering and Sales to resolve technical issues and meet customer requirements.
Process and follow up on parts orders and support service-related sales activities.
Complete service documentation, reports, and paperwork accurately and in a timely manner.
Maintain professional relationships with customers and internal teams.
Assist in production shop activities when field service work is not scheduled.
Perform other duties as assigned.