Airport Systems Support Technician
ServiceTec•Portland, OR
•Onsite
About The Position
ServiceTec is hiring an Airport Systems Support Technician to provide onsite technical support for the Common Use Passenger Processing (CUPPS) environment at Portland International Airport (PDX). The role helps ensure reliable system operation, availability, and maintenance, and involves working with Port staff, airline representatives, vendors, and other stakeholders. The position is full-time, non-exempt, and requires onsite shift work, with flexibility to work within operational hours of 8:00 AM to 6:00 PM and availability for on-call support.
Requirements
- CompTIA A+, Network+, and MCP (Microsoft Certified Professional) qualifications.
- Knowledge of MS Windows and Windows-based software.
- Thorough knowledge of computer hardware diagnostics and repair.
- Excellent verbal and written communication skills.
- Excellent customer interaction skills.
- Ability to work independently with minimal direction, using sound judgment and creativity to solve highly complex technical problems.
- Ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.
- Flexibility to work onsite within operational hours of 8:00 AM to 6:00 PM.
- On-call availability.
Responsibilities
- Provide onsite technical support to maintain the reliable operation and availability of the CUPPS environment, including MUSE, Common Use Self-Service (CUSS), SelfPass, and other Common Use technologies.
- Perform preventive and corrective maintenance, routine upgrades, and inspections of Common Use equipment, including workstations, monitors, printers, kiosks, mobile carts, and biometric cameras.
- Document, track, update, and close electronic trouble tickets, accurately recording work activities and resolutions.
- Escalate technical issues to Level 2/3 engineering teams or third-party vendors when they fall outside the scope of assigned responsibilities.
- Maintain accurate asset records and assist with inventory management for the Common Use environment.
- Provide professional, courteous, customer-focused, and safe technical services.
- Communicate effectively with Port staff, airline representatives, and vendors.
Benefits
- Medical and dental healthcare benefits.
- 401(k) with employer match.
- Paid time off and sick leave.
- Paid military leave.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
