Airport Systems Support Technician

ServiceTec•Portland, OR

3d•$55,000 - $65,000•Onsite

About The Position

ServiceTec, a leading independent provider of managed IT services to the aviation industry, is seeking an Airport Systems Support Technician at Portland International Airport (PDX) in Portland, OR. This role offers an exciting challenge where no two days are the same. The Airport Systems Support Technician provides on-site technical support to ensure the reliable operation, availability, and maintenance of the Common Use Passenger Processing (CUPPS) environment at Portland International Airport (PDX). The technician collaborates with Port staff, airline representatives, and other stakeholders to maintain equipment, resolve trouble tickets, and manage system assets.

Requirements

CompTIA A+, Network+, MCP (Microsoft Certified Professional).
Knowledge of MS Windows and Windows based software required.
Thorough knowledge of computer hardware diagnostics and repair required.
Must possess excellent verbal and written skills.
Possess excellent customer interaction skills.
Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.
Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.

Responsibilities

Provide on-site technical support during scheduled hours to maintain the reliable operation and availability of the CUPPS environment, including MUSE, Common Use Self-Service (CUSS), SelfPass, and other Common Use technologies.
Perform preventive and corrective maintenance, routine upgrades, and inspections of Common Use equipment, including workstations, monitors, printers, kiosks, mobile carts, and biometric cameras.
Document, track, update, and close electronic trouble tickets, ensuring work activities and resolutions are accurately recorded.
Escalate technical issues to Level 2/3 engineering teams or third-party vendors when they fall outside the scope of assigned responsibilities.
Maintain accurate asset records and assist with inventory management for the Common Use environment.
Deliver professional, courteous, customer-focused, and safe technical services while maintaining effective communication with Port staff, airline representatives, and vendors.