Airport Systems Support Technician

ServiceTec•Reno, NV

3d•Onsite

About The Position

ServiceTec International, Inc. is hiring an Airport Systems Support Technician at Reno-Tahoe International Airport in Reno, Nevada. The technician provides Level 1 technical support for mission-critical Customer Use Passenger Processing Systems that help reduce passenger processing time and support a free-flowing terminal. The role involves working to routine performance criteria and contractual response and repair times, maintaining professional conduct and communication, managing equipment and consumable supplies, and ensuring items sent for repair are properly documented and prepared for transport. The position is scheduled Monday through Friday, 12:30 PM to 9:00 PM, at the airport. The work requires independent movement throughout work areas, including access to equipment locations and work at height when needed, and the ability to carry tools and equipment weighing up to 50 pounds. Employees must maintain security clearance and be able to pass through airport security checkpoints without assistance.

Requirements

Ability to move independently throughout work locations and between working levels, and to access installed equipment locations, including working at height when required.
Ability to negotiate security checkpoints and screening x-ray access points without assistance and maintain security clearance.
Visual acuity sufficient to interpret and operate customer-owned computer screens and read and write relevant documentation without special accommodation.
Ability to carry tools, test equipment, and replacement equipment weighing up to 50 pounds independently and unaided.
Ability to drive standard vehicles without modified controls.

Responsibilities

Provide Level 1 technical support for mission-critical Customer Use Passenger Processing Systems.
Ensure work meets or exceeds routine performance criteria.
Adhere to contractual response and repair times.
Maintain professional presentation and conduct in accordance with the company dress code and expectations.
Use a professional telephone manner and communicate professionally in person.
Use spare parts and consumable stocks correctly and report shortages, low stock, deficiencies, or additional requirements to the Operations Support Manager.
Document items requiring repair and pack them for transport to the repair provider without undue delay.
Ensure communication devices work correctly and follow procedures for their use.