Support Technician- Cable Systems

Private Label Staff•Hampton, VA

2d•$22 - $25•Onsite

About The Position

The Cable Systems Support Technician supports telecommunications operations and low-voltage infrastructure within a federal healthcare environment. The role involves installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems and associated telecommunications spaces. The technician also supports service requests, Moves/Adds/Changes (MAC), infrastructure projects, equipment moves, and facility modernization activities, working independently in occupied facilities.

Requirements

At least two years of hands-on structured cabling, telecommunications, or low-voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications-room practices.
Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards.
Ability to follow drawings, floor plans, cable schedules, and work orders.
Ability to use common field tools and test equipment and troubleshoot Layer 1 connectivity problems methodically.
Ability to work independently in an occupied healthcare environment and coordinate professionally with customers, project managers, technicians, vendors, and facility staff.
High school diploma or equivalent; a college degree is not required for candidates with sufficient relevant field experience.
Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
Public Trust clearance is required.

Nice To Haves

BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
Manufacturer training in structured cabling, fiber optics, or test/certification platforms such as Fluke Networks or equivalent.
OSHA 10 or other construction/low-voltage safety training.
Prior experience supporting Federal, VA, healthcare, campus, or other mission-critical occupied facilities.
Experience supporting IP cameras, access-control devices, wireless access points, or other network-connected low-voltage endpoints.

Responsibilities

Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems, patch panels, jacks, patch cords, and pathways.
Support optical fiber installation, patching, basic fault isolation, cleaning and inspection, and coordination of fiber testing or repair activities.
Provide first- and second-level field support for inside cable plant, MDFs, telecommunications rooms, cross-connects, customer-premises equipment, and related Layer 1 infrastructure.
Support telecommunications Moves, Adds, and Changes, workstation relocations, equipment moves, and restoration of voice/data connectivity.
Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
Perform cable dressing, rack/ladder-rack support, labeling, grounding/bonding support, firestopping, and housekeeping in accordance with site requirements and industry practices.
Use copper/fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and escalate faults requiring engineering or vendor support.
Support infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low-voltage modernization work.
Maintain service-ticket notes, test records, as-builts, labeling records, inventory information, and work completion documentation.
Perform work in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection-control/site procedures, and Federal facility access requirements.