Systems Support Specialist II – Bank Operations

Commerce Bank•Kansas City, MO

9d•$24 - $28•Onsite

About The Position

The Systems Support Specialist II serves as a business unit and systems resource for Bank Operations. The role provides support and coverage for daily tasks, uses systems to support the business unit, tests project upgrades, and handles production issues. It implements technical solutions, supports systems projects, reviews and analyzes business systems and user needs, and provides consultation and recommendations to business teams. The position also monitors systems and databases, troubleshoots issues, responds to user inquiries, and performs reporting and analysis.

Requirements

Associate’s degree or an equivalent combination of education and experience.
At least 3 years of experience developing systems and performing reporting and analysis.
Intermediate computer skills, specifically with SQL, SharePoint, Excel, and Business Objects.
Knowledge of creating reports in Business Objects.
Advanced proficiency with Microsoft Word, Excel, Teams, and Outlook.
Relationship-building skills to work effectively with individuals at all levels throughout the Bank.
Strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to remain adaptable and resilient, maintain an optimistic outlook, and align with the organization’s culture and Core Values.
Must be eligible to work in the U.S. without sponsorship now or in the future.

Responsibilities

Implement technical solutions for business needs.
Collect data and update systems information through manual input or upload.
Assist with systems projects for departments within the division as requested.
Review, analyze, and evaluate business systems and user needs.
Document business and systems requirements, define scope and objectives, translate requirements into specifications, and formulate systems that reflect business unit strategies.
Provide support, consultation, and recommendations to business teams resolving technical problems.
Monitor systems and databases for functionality and availability, troubleshoot, and respond to user inquiries.
Review and evaluate business systems through data collection and system reporting, and apply updates through various avenues.
Assist with department system projects, including test script creation, system testing, validation, and implementation.
Perform other duties as assigned.