Systems Specialist I

Central Bank • Waukee, IA

2d

About The Position

The IT Systems Specialist provides technical support and maintains the technology used by Central Bank team members across its branches and departments. The role supports computers, mobile devices, software, user accounts, and workplace technology so team members can work efficiently and provide reliable customer service.

The specialist provides end-user support, troubleshoots hardware, software, banking application, and connectivity issues, manages service requests and ticket records, and escalates complex issues. The role also configures and maintains devices, supports onboarding and offboarding, administers accounts and access, and assists with Microsoft 365, Windows, Entra ID, endpoint management, and other Bank-supported platforms.

The position follows established IT and security procedures, supports incident response and service restoration, and coordinates with IT Infrastructure, Information Security, and third-party providers. It contributes to technology installations, upgrades, testing, documentation, process improvements, and projects across Bank locations. Travel to Bank locations and occasional after-hours support may be required as assigned.

Requirements

• Associate's degree or equivalent work experience required.
• At least 3 years of experience in similar or related duties, including technology support, systems administration, banking operations, or other work involving technical troubleshooting and problem-solving.
• Working knowledge of computer hardware, Windows operating systems, Microsoft 365, and common workplace technologies.
• Basic understanding of networking, user access administration, and technical troubleshooting.
• Ability to diagnose and resolve routine technical issues, follow established procedures, and provide effective support to team members.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide timely technical support for hardware, software, banking applications, and connectivity issues across Bank locations.
• Troubleshoot computers, Microsoft 365, printers, mobile devices, and other workplace technologies.
• Respond to service requests, document troubleshooting activities, and maintain accurate ticketing-system records.
• Prioritize support requests according to urgency, operational impact, and departmental needs.
• Escalate complex technical issues and coordinate with IT resources or third-party providers.
• Support technical issues affecting branch operations and customer service to minimize disruptions.
• Configure, deploy, maintain, and replace computers, laptops, mobile devices, and related equipment.
• Support team member onboarding, transfers, and offboarding, including account setup, system access changes, and equipment management.
• Administer user accounts, passwords, multifactor authentication, permissions, and other access functions under established procedures.
• Support Microsoft 365, Windows, Entra ID, endpoint management tools, and other Bank-supported platforms.
• Install and maintain software, system updates, endpoint protection, and device compliance requirements.
• Maintain technology inventory, equipment records, and system documentation.
• Perform systems administration activities appropriate to the assigned career level and technical expertise.
• Follow IT procedures and security requirements when supporting Bank systems, devices, and user access.
• Identify and escalate vulnerabilities, unusual system behavior, and security concerns to appropriate IT or Information Security resources.
• Support technical incident response, troubleshooting, and service restoration activities.
• Coordinate assigned technical matters with IT Infrastructure, Information Security, and third-party technology providers.
• Support technology changes and maintenance while minimizing disruption to Bank operations.
• Support technology installations, equipment replacements, workstation moves, system upgrades, and other IT initiatives across Bank locations, including onsite support as needed.
• Assist with testing, deployment, and validation of new technologies and system changes.
• Maintain technical procedures, troubleshooting guides, and knowledge resources.
• Review recurring technical issues and service trends to identify opportunities to improve support, automate routine activities, and simplify processes.
• Support technology improvements that strengthen reliability, efficiency, and the team member experience.
• Contribute to technical projects and system improvements based on assigned career level and demonstrated expertise.
• Travel to Bank locations as needed for onsite technology support, equipment installation, and troubleshooting.
• Support occasional after-hours technology maintenance, system upgrades, or urgent technical needs as assigned.
• Support Bank initiatives and special projects as assigned.
• Perform other related duties and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree