Applications Systems Specialist I - EHRA
About The Position
The Applications Systems Specialist I will be part of the Microsoft 365 Service Operations group in the North Carolina Department of Information Technology’s Service Delivery division. The role serves as a lead subject matter expert and product specialist for Microsoft 365 services within NCDIT and other Executive agencies. It is responsible for designing, implementing, and providing advanced support for services deployed on Microsoft 365 platforms, aligning solutions with Microsoft’s roadmap and new technologies while following North Carolina State policies and security guidelines. The position also consults with other State Microsoft 365 tenants on security and configuration baselines. The role is designated Statutory Exempt (EHRA) and exempt from the State Human Resources Act. It may be eligible for hybrid remote work under state policy and the agency’s remote work program, but requires weekly onsite work. Telework is subject to the State Teleworking Program Policy and may be discontinued by the employer. The position is part of a team providing enterprise-wide communication and collaboration services for State government and other authorized public-sector entities. Its services include email, email archiving, SMTP relays, and related services, supporting more than 65,000 public servants. The salary range is $87,617–$131,426.
Requirements
- Bachelor’s degree in computer science, an IT-related field, or a related technical field from an appropriately accredited institution, and four years of progressive experience in business application consulting or development; or
- Associate degree in computer science, an IT-related field, or a related technical field from an appropriately accredited institution, and five years of progressive experience in business application consulting or development; or
- High school diploma or GED and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.
Nice To Haves
- Experience designing, implementing, and supporting Microsoft 365 services aligned with configuration standards and Microsoft technology roadmaps.
- Demonstrated experience independently handling complex Microsoft 365 issues, performing deep technical diagnostics, and executing controlled change, configuration, and release management processes.
- Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance.
Responsibilities
- Serve as the highest level of support for the most difficult or advanced technical problems.
- Troubleshoot highly technical and complex Microsoft 365 issues.
- Consult with management on policies, operations, controls, system development, and data communications, and promote standardization to lower the Microsoft 365 Suite’s total cost of ownership for the State.
- Participate in project teams focused on Microsoft 365 infrastructure systems to ensure information technology issues are addressed.
- Implement new service component releases in the operational environment using controlled change, configuration, and release management processes.
- Develop implementation and deployment plans and coordinate with agencies before and during project activities.
- Ensure application availability and correct configurations, and provide team oversight of the Microsoft 365 Suite.
- Provide consulting to other State Microsoft 365 tenants on security and configuration baselines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
